Alicia Crain
Houston,TX
Summary
Efficient professional in Operation management with a proven track record of enhancing customer engagement and team performance at various industries. I've led initiatives that streamlined efficiency and effectiveness. Skilled in building strong relationships. An innovative approach that consistently drives a positive and successful impact on the business.
Overview
13
13
years of professional experience
Work History
Merchandising Specialist
Frito-Lay
04.2024 - Current
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Reduced out-of-stock occurrences by closely monitoring inventory levels and promptly restocking shelves as needed.
- Contributed to storewide sales goals by supporting other departments during high-traffic periods or staff shortages when necessary.
Service Director
HEB Grocery Store
08.2016 - 02.2024
- Led a team of 200+ service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement
- Innovated and implemented resources, ensuring optimal allocation for maximum impact for the business and customers
- Spearheaded all Training, on boarding, development and growth
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Managed payroll, bookkeeping, forecasts, budgeting and labor
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Served as a liaison between employees and management, addressing concerns and resolving conflicts promptly.
Warehouse Manager
Staffing Services
08.2012 - 01.2016
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
Warehouse Worker
Staffing Agent
02.2012 - 06.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as up to 50 pounds.
- Maintained clean work spaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
GED -
San Jacinto High School
San Jacinto, CASkills
- Microsoft Office
- Inventory Tracking
- Budgeting and Forecasting
- Policy and procedure adherence
- Staff management and training
- Motivation and Innovation
- Building relationships and communication
Timeline
Merchandising Specialist
Frito-Lay
04.2024 - Current
Service Director
HEB Grocery Store
08.2016 - 02.2024
Warehouse Manager
Staffing Services
08.2012 - 01.2016
Warehouse Worker
Staffing Agent
02.2012 - 06.2014
GED -
San Jacinto High School