Alicia Crenshaw
Indianapolis,IN
Summary
With my proven and recognized customer service skills, my willingness and ability to work in a fast paced customer driven teamwork environment, and my desire to help others problem solve to get what they want I will become a valued member of the team.
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Rescare. Skilled in customer service and inventory management, I excel in multitasking and problem-solving, significantly exceeding performance metrics. Recognized for dependability and exceptional service, I effectively balance customer needs with company goals, fostering both loyalty and efficiency.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Rescare
01.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer care advocate
Xerox
01.2015 - Current
- Customer service, monitoring, multitasking, navigating, problem solving
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
Crew
Genco Stryker
10.2013 - Current
- Pick/pack, shipping, boxing, receiving, and safety controls, production quotas, duties as assigned
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier, Customer service
Little Caesars
01.2013 - 12.2013
- Cashier, pizza maker, food prep, make dough, store cleaning, open and close, and all other duties as needed or requested by customers
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales
08.2012 - 12.2012
- Cashier, customer service, sales, stock, clean, inventory, shipping and receiving, loss prevention, and all other duties per needs and shift requirements
Sales
Dots
01.2004 - 12.2010
- Customer service, cashier, merchandizing, cleaning, inventory, organizing stock, promoted and recognized for excellent service and dependability
Education
Diploma -
Ivy Tech Community College
Skills
- Customer Service
- Shipping / Receiving
- Cleaning
- Merchandizing
- Pick / Pack
- Stocking / Inventory
Personalremarks
With my experience in customer service, sales, helping to maintain inventory, and excellent team work in a busy customer service driven environment, I will quickly become a valued member of your team and help provide the level of performance our customers expect and will return for. I look forward to talking with you about employment opportunities and joining your team. Thank you for your time and attention.
Timeline
Direct Support Professional
Rescare
01.2024 - Current
Customer care advocate
Xerox
01.2015 - Current
Crew
Genco Stryker
10.2013 - Current
Cashier, Customer service
Little Caesars
01.2013 - 12.2013
Sales
08.2012 - 12.2012
Sales
Dots
01.2004 - 12.2010
Diploma -
Ivy Tech Community College