Hi, I’m
Alicia Crist
Pharmacy Technician/ Data Entry
Hico,WV
Summary
Dynamic and detail-oriented Lead Pharmacy Technician with a proven track record at Walgreen's, excelling in prescription processing and insurance verification. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills, while ensuring HIPAA compliance and reducing data entry errors. Committed to fostering teamwork and improving operational efficiency.
Overview
17
years of professional experience
3
Licenses / Certifications
Work History
SelectQuote
Remote Data Entry Pharmacy Technician
11.2021 - Current
Job overview
- Improved patient safety by ensuring accurate documentation of medication histories and allergy information.
- Ensured accuracy of insurance claims submissions through diligent verification of patient insurance details before submission.
- Exhibited flexibility in acquiring knowledge of new tools for seamless system integrations.
- Enhanced overall patient services by engaging in various process improvement projects.
- Contributed to a positive work environment through effective communication with colleagues, providing assistance when needed.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Improved overall patient satisfaction by taking initiative to resolve any issues related to incorrect prescription information or billing discrepancies promptly.
- Continuously sought opportunities for professional growth attending industry conferences and workshops.
- Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Ensured regulatory compliance with HIPAA guidelines and other relevant laws, protecting patient privacy while handling sensitive medical data.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
New River Health Association
Lead Pharmacy Technician
08.2020 - 11.2021
Job overview
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
Walgreen's
Lead Pharmacy Technician
08.2008 - 07.2020
Job overview
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Bluefield State CollegeBluefield, VA
Early Childhood Education from Education
Midland Trail High School Hico, WV
Academic from All
Skills
- Customer service
- Prescription processing
- Fast typing speed
- HIPAA compliance
- Accurate data entry
- Insurance billing
- Medical terminology proficiency
- Insurance verification
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Detail-oriented
Certification
PTCB Certified
State of WV Board of Pharmacy Technician Certification
State of Indiana Board of Pharmacy Technician Certification
Timeline
Remote Data Entry Pharmacy Technician
SelectQuote
11.2021 - Current
Lead Pharmacy Technician
New River Health Association
08.2020 - 11.2021
Lead Pharmacy Technician
Walgreen's
08.2008 - 07.2020
Bluefield State College
Early Childhood Education from Education
Midland Trail High School
Academic from All
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