Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Alicia C. Scott

Owensville,IN

Summary

I am a customer service professional with almost 15 years experience within the industry I have developed a strong foundation in communication, problem-solving, and building positive relationships. My professional journey has equipped me with valuable skills in understanding customer needs, resolving conflicts, and fostering a supportive environment. As I transition into a career in human resources, my goal is to leverage these skills to create a workplace culture that values employee development, engagement, and well-being. I am passionate about helping individuals reach their full potential and aim to contribute to an organization where people feel valued, motivated, and empowered to excel in their roles.I look forward to entering the workforce to be a dedicated asset in your organization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Apperal Team Lead

Walmart
Princeton, IN
10.2024 - Current
  • Provided leadership and direction to a team of 10 apparel associates.
  • Monitored the performance of all apparel associates, including coaching and training.
  • Maintained accurate inventory records and conducted regular stock counts.
  • Assigned tasks to staff members based on their strengths and abilities.
  • Performed opening and closing duties such as setting up registers, counting cash drawers.
  • Checked store displays to maintain correct amount of merchandise.
  • Computed purchases and received and processed cash or credit payment.

Account Manager

Atlas Vanlines
Evansville, IN
11.2022 - 09.2024
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly financial statements for each account.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.

Cross Function Agent

Envoy Airlines
Evansville, IN
07.2022 - 11.2022
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.

Lead Flight Attendant

Eastern Airlines / Dynamic Airways
Wayne, PA
07.2014 - 07.2021
  • Provided safety and services to passengers
  • Familiarized with FAR's and crew rest requirements
  • Trained in first aid to be able to better handle inflight emergencies
  • Conducted preflight inspections to aircraft cabin in accordance with company checklist
  • Conducted security searched for aircraft acceptance
  • Familiarized and trained for international operations.

Lead Flight Attendant

Fly Jamaica Airways
Ogle, Guyana
09.2013 - 06.2014
  • Provided safety and services to passengers
  • Familiarized with FAR's and crew rest requirements
  • Trained in first aid to be able to better handle inflight emergencies
  • Conducted preflight inspections to aircraft cabin in accordance with company checklist
  • Conducted security searched for aircraft acceptance
  • Familiarized and trained for international operations.

Customer Service Representative

Citizens Bank Guyana Inc.
Georgetown, Guyana
02.2010 - 09.2013
  • Handled Customer transactions
  • Assisted customers in opening new accounts
  • Handled large deposits
  • Verified ending balances.

Education

FAA Flight Attendant Training -

01.2014

ICAO Flight Attendant Training -

01.2013

High School Diploma - Business studies

01.2009

Bachelor of Science - Business Administration

University of Southern Indiana
Evansville, IN

Skills

  • Brand Awareness
  • Store operations
  • Product Knowledge
  • Manage inventory
  • Payment Processing
  • Loss Prevention
  • Cash Handling
  • Team Supervision
  • Cash Register Operation
  • Schedule Management
  • Project Management
  • Hospitality and accommodation

Certification

  • FAA Flight Attendant Certificate
  • ICAO Flight Attendant Certificate
  • CPR / First Aid / AED

Accomplishments

  • I received this award for going above and beyon in my field as an Account Manager

Timeline

Apperal Team Lead

Walmart
10.2024 - Current

Account Manager

Atlas Vanlines
11.2022 - 09.2024

Cross Function Agent

Envoy Airlines
07.2022 - 11.2022

Lead Flight Attendant

Eastern Airlines / Dynamic Airways
07.2014 - 07.2021

Lead Flight Attendant

Fly Jamaica Airways
09.2013 - 06.2014

Customer Service Representative

Citizens Bank Guyana Inc.
02.2010 - 09.2013

FAA Flight Attendant Training -

ICAO Flight Attendant Training -

High School Diploma - Business studies

Bachelor of Science - Business Administration

University of Southern Indiana

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Alicia C. Scott