Alicia Cuentas
Banker
Sunny Isles Beach,FL
Summary
Highly-motivated employee with strong worth ethic, adaptability and eager to work in a team environment. Great communication skills to successfully engage new and existing customers. Experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Seeking opportunities to expand professional skills.
Overview
14
14
years of professional experience
Work History
Universal Banker
Truist Bank
Sunny Isles Beach, Fl
07.2022 - Current
- Welcome customers and offer pleasant service during the entire transaction.
- Handle cash transactions, balance cash drawers, perform loan/credit card payments and issued cashier's checks.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Cash customer checks, verify identification and check account balances in accordance with bank policy.
- Advised customers on bank products, services and financial planning options.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Real Estate Sales Agent
Optimar International Realty
Sunny Isles Beach, FL
07.2021 - 07.2022
- Built trusting relationships with customers by making personal connections
- Exercised judgment when dispensing information to maintain confidentiality
- Evaluated member's creditworthiness for customer renting or buying a property
- Helped customers apply for loans and make sound financial decisions.
Real Estate Sales Agent
Keller Williams
Miami, FL
12.2020 - 07.2021
- Represented buyers and sellers in major real estate transactions
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
Customer Service Associate
Macy's Credit
Hartford, CT
11.2009 - 11.2011
- Initiated friendly conversation with customers to determine level of assistance required
- Used product knowledge to assist customers and suggest products
- Accepted and completed cash, check and credit card payments
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Diploma - Organizational Leadership
University of Connecticut
03.2010
Bachelor of Arts Economics -
University of Lima
Skills
- Bilingual, English and Spanish
- Customer Care Experience
- Problem-solving abilities
- High-energy attitude
Languages
- Bilingual Spanish and English
Timeline
Universal Banker
Truist Bank
07.2022 - Current
Real Estate Sales Agent
Optimar International Realty
07.2021 - 07.2022
Real Estate Sales Agent
Keller Williams
12.2020 - 07.2021
Customer Service Associate
Macy's Credit
11.2009 - 11.2011
Diploma - Organizational Leadership
University of Connecticut
Bachelor of Arts Economics -
University of Lima