Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alicia Cunningham

Lancaster,SC

Summary

I have a proven track record of revitalizing markets and energizing my team to strengthen our business foundation. With 5 years of experience as an Operations Manager in Live Goods, I bring a lot of energy and motivation to my role. I’m resourceful and hardworking, always focused on expanding our territory and increasing market share.

I pride myself on being the go-to person in my company. I regularly meet with our Live Goods Merchant to stay connected with customer needs, which helps me anticipate what our customers are looking for and keep us ahead of the competition. I excel in planning and problem-solving, creating effective POGs and developing pricing strategies that keep us competitive in the Live Goods market.

I know how to create buy-in from employees, fostering a collaborative environment where everyone feels valued and motivated. I’m results-driven and resilient, dedicated to developing my team while improving processes and boosting productivity. By staying on top of industry trends and identifying areas for improvement, I implement strategic changes that drive success and make a positive impact. I’m passionate about what I do, and I’m committed to helping my team and our business thrive!

Overview

16
16
years of professional experience

Work History

Operations Manager

Metrolina Greenhouses
01.2020 - Current

Responsible for developing all managers, creating, and managing the annual labor budget, and expense control within the Live Goods service team. Maintains ongoing communications with company executives regarding divisional progress. Acts as a company liaison promoting positive and collaborative relationships with Client Managers, Live Goods Merchants, and Regional Vice Presidents.

Field Sales Representative

Eastbay/Footlocker
11.2018 - 01.2020
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Implemented sales and new business opportunities in new markets to achieve the bottom line results.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Prepared sales contracts.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Coordinated trade shows and created marketing collateral to reach more potential customers.

Market Leader

Footlocker Inc.
06.2015 - 11.2018

Awarded Coach of the Year for regional district 2017
Awarded Sales Leadership for regional district - 2017
Increased Loyalty Program by 21% (correlates to 5% profit margin growth) and was #1 top performer for regional district - 2017.

  • Increased brand integrity and awareness by monitoring the quality of brand content and understanding market exposures.
  • Developed training program and led training workshops, training sales teams across Charlotte, developing best practice methods and creating consistent communication to strengthen product brand.
  • Mentor, manage and supervised 15 a team of 22 managers.
  • Brought forth transformative change and improved the culture of the team.
  • Achieved reputation for exceptional customer service and client retention rates.

Store Manager

Footlocker Inc.
02.2009 - 06.2015
  • Drives a culture that consistently obsesses over customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams.
  • Drives a strong culture of operational compliance by providing supervision and accountability across the team.
  • Posses a level of intuitiveness to thrive in a dynamic and fast paced retail environment.
  • Keen on delivering on commitments and seeks positive results that benefits customers.
  • Recruits, interviews, hires, develops, evaluates, coaches and counsels' employees.

    • Education

    Associate Of Science - Nursing

    Broward College
    Fort Lauderdale, FL

    High School Diploma - General Studies

    Lighthouse Christian Academy
    Seminole, FL
    2005

    Skills

    • Managed 100 associates and day-to-day operations of 10 stores in this position
    • Deliver strong leadership, interpersonal, and problem-solving skills to engage teams to achieve company objectives and goals
    • Assist in expansion of brand by collaborating on committee projects for remodel and exploring relocations in various regions
    • Recruit and train new hires, prepare performance appraisals, recommend transfers/promotions, along with the ability to coach/counsel, administer disciplinary actions, all in conjunction with Human Resources
    • Monitor key products/sales within stores to ensure profitable and sound business practices for the company; deliver high quality of customer service and maximize opportunities for staff to cross-sell
    • Devise and implement innovation by conducting effective weekly meetings to identify needs of team, build stronger team relations, empower staff and promote brand awareness
    • Ensure customer and client satisfaction by truly being committed to delivering an authentic and memorable experience

    Additional Information

    Market Leader over the Champs Sports & Footaction USA in the Charlotte region

    Subject Matter Expert on People Soft & Talent Acquisition & Simple Tools

    Subject Matter Expert on ADP

    Subject Matter Expert on I9 & I9 verification

    Timeline

    Operations Manager

    Metrolina Greenhouses
    01.2020 - Current

    Field Sales Representative

    Eastbay/Footlocker
    11.2018 - 01.2020

    Market Leader

    Footlocker Inc.
    06.2015 - 11.2018

    Store Manager

    Footlocker Inc.
    02.2009 - 06.2015

    High School Diploma - General Studies

    Lighthouse Christian Academy

    Associate Of Science - Nursing

    Broward College

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