Alicia Cunningham
Summary
Financial professional with over 20 years of experience in accounting and financial statement preparation. Achievements include reducing month-end closing time and enhancing compliance with tax regulations through effective team collaboration. Expertise in maintaining accurate and cost-effective financial operations.
Overview
26
26
years of professional experience
Work History
Client Controller
Accounting Plus Inc.
05.2014 - 04.2025
- Executed monthly and quarterly reconciliations, journal entries, and account analyses for over 260 clients.
- Produced accurate balance sheets and income statements punctually.
- Managed treasury operations, including banking activities and credit card processing.
- Reduced month-end closing time by optimizing reconciliation processes and enhancing collaboration.
- Delivered financial analyses to support executive decision-making and strategic planning for over 100 clients.
- Ensured compliance with tax regulations through timely preparation of returns.
- Conducted interviews and facilitated onboarding to enhance team integration.
- Mentored new employees and interns to foster professional development.
- Led cross-functional teams in the implementation of new accounting software, improving overall efficiency within the finance department.
- Fostered relationships with external stakeholders, including investors, banks, and regulatory agencies, to support business objectives.
- Ensured compliance with federal, state, and local regulatory requirements by staying updated on changes in financial laws and standards.
- Enhanced team productivity, implementing continuous professional development and training programs for finance staff.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Introduced internal controls to monitor critical areas of financial control and devised corrective actions to address risks or deficiencies.
- Estimates, Invoices, Accounts Receivables, Accounts Payables, Reconciliations, Journal Entries, Financial Reporting
Customer Service Representative
Ovid Bell Press, Inc.
06.2009 - 05.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Office Manager, Accountant & Payroll Specialist
Beck & Company LLC
08.1999 - 06.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Bachelor of Science - Business Management & Marketing
Southern Illinois University, Edwardsville
Edwardsville, IL03-1993
Skills
- Financial statement preparation
- Staff management
- Audit preparation
- Accounting oversight
- Statement reconciliation
- Payroll processing
- Fixed asset management
- Bookkeeping
- Account reconciliation
- Budget development
- Cost accounting
- Accounts payable/receivable invoicing
- Financial document review
- Month-end and year-end closings
- Accounting expertise
- Attention to detail
- Team collaboration
- Problem-solving skills
- Multitasking proficiency
- Written communication proficiency
- Reliability
Timeline
Client Controller
Accounting Plus Inc.
05.2014 - 04.2025
Customer Service Representative
Ovid Bell Press, Inc.
06.2009 - 05.2014
Office Manager, Accountant & Payroll Specialist
Beck & Company LLC
08.1999 - 06.2009
Bachelor of Science - Business Management & Marketing
Southern Illinois University, Edwardsville
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