Alicia N. Curry
Summary
Personable and proactive professional who is detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Utilizing a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Having an understanding of community partnerships and developing impactful programs. Possesses comprehensive understanding of social service policies and adept at case management, client advocacy, and resource coordination. Dedicated to driving positive change and enhancing well-being of individuals and families.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Director of Social Services
Magnolia Manor Of Inman
10.2023 - 12.2024
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers to correct and improve services.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
- Constructed short- and long-term planning to improve client programs.
- Delegated authority and responsibility to department personnel.
- Fostered an inclusive environment where diverse perspectives were valued when creating solutions tailored to individual client needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Educated families and community members about domestic violence and impact on children.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
Case Manager
Phoenix Center
08.2023 - 10.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Case Manager Supervisor/Case Manager
Endless Possibilities
03.2023 - 05.2024
- Provide training and/or employee continued education on all services
- On-Call services for employee support
- Maintain meetings/reports for company supervisor
- Provide follow along services for individuals that qualify for services
- Develop and implements quarterly reviews on Individual Service Plans for everyone assigned
- Provided monthly calls, quarterly home visits, and annual home visits to individuals
- Maintained case records as required by Medicaid, etc
- Documentation must be entered into the electronic medical record system within required time for Medicaid standards
- Provided interventions as needed to assist individuals to maintain community-based living
- Facilitated social interaction for individuals being supported and provides reinforcement as learning and community exposure
- Assisted with the personal care needs of the individuals being supported such as IADLs and ADLs through companion and aide assistance
- Coordinated communication with parents/guardians, care coordinator and other agencies serving the individuals being supported
- Attended appropriate work-related workshops, in-service training, and conferences
- Performed related duties as requested
Caregiver
Complete Home Care of America
11.2022 - 03.2024
- Personal care activities, including but not limited to, sweeping, mopping, dusting, and bowel and bladder care
- Transfers
- Housekeeping activities, including but not limited to, sweeping, mopping, dusting, laundry, and care of all general areas
- Prepare meals
- Shopping activities as need (assistance or personal shopper)
- Provide transportation as needed
- Recreation, include but not limited to; in-home and/or community involvement
- Complete clock-in/clock-out process and all paperwork (details of day with patient)
- Complete monthly training and meets as needed or required by company
- Maintain insurance and good driving record
Case Manager
Mecca Therapies
03.2022 - 08.2022
- Follow along services for individuals that qualify for services
- Developed and implements quarterly reviews on Individual Service Plans for everyone assigned
- Provided monthly calls, quarterly home visits, and annual home visits to individuals
- Maintained case records as required by Mecca and Medicaid guidelines, etc
- Documentation must be entered into the electronic medical record system within required time for Medicaid standards
- Provided interventions as needed to assist individuals to maintain community-based living
- Facilitated social interaction for individuals being supported and provides reinforcement as learning and community exposure
- Assisted with the personal development and educational needs of the individuals being supported such as Interventions and Family training
- Coordinated communication with parents/guardians, care coordinator and other agencies serving the individuals being supported
- Attended appropriate work-related workshops, in-service training, and conferences
- Performed related duties as requested
Office Manager
Little Learner's Academy
06.2021 - 09.2021
- Managed front office operations and receptionist duties with excellent customer service
- Assisted with hiring, training, and management of team members while monitoring compliance and risk
- Communicated with all levels of staff regarding jobs, documentation, interoffice communication, and customer issues
- Maintained and coordinated office calendar and office communications
- Ensured employment files and personnel records are accurate and maintain up-to date
- Maintained that all employee training and development plans are completed and documented in a timely manner
- Participated in by-monthly office meeting and tracking office performance
- Developed office scheduling and the maintenance of office coordination
- Maintained all payroll operations according to company policies and procedures
- Processing and issuing W-2 forms to employees
- Resolved payroll discrepancies and answered questions from employees with payroll queries
Scheduler
Home Care Assistance
01.2021 - 06.2021
- Coordinated and conducted the hiring process and training of all new employees
- Developed work schedules and allocate employees to different duties and/or shifts
- Prepare and submit reports for employee operations
- Approved/Denied leave request from employees and general work timekeeping (scheduling)
- Work with payroll unit to ensure appropriate employee settlement
- Work closely with recruiting agencies to fill any existing vacancy in an appropriate manner
- Maintain office communications and orders
Social Service Director- Social Worker
Cascades-Verde (Senior Living)
08.2018 - 01.2021
- Coordinated the necessary administrative functions regarding the admissions/discharges of residents in healthcare
- Assisted in the organization and planning of the Social Services provided for residents of this community
- Assisted with the responsibilities and functions delineated in the discharge plan
- Ensured that the administrative and clerical functions related to the admission and/or discharge of residents is carried out to completion by coordinating efforts with the Healthcare Team Members
- Maintained appropriate contact with hospitals, doctors, and outside agencies to facilitate admissions
- Coordinated all forms needed for admissions
- Maintained state required resident roster
- Coordinated financial updates for private pay residents
- Completed appropriate social services sections for mood, behavior, and cognition/recall of the MDS
- Participated and attend all in-service training and education programs as scheduled
- Other duties as assigned
Education
Master - Human and Social Services, Family Studies and Intervention
Walden University
Minneapolis, MN 01.2016 - 11.2018
Bachelors Arts - Sociology
Shaw University
Raleigh, NC 08.2007 - 05.2011
Skills
- Microsoft Office
- Multicultural sensitivity
- Patient advocacy
- Policy analysis
- Referral coordination
- Department leadership
- Time management
- Attention to detail
- Problem-solving abilities
- CPR/AED
- Staff supervision
- Adaptability
- Continuous improvement
Timeline
Director of Social Services
Magnolia Manor Of Inman
10.2023 - 12.2024
Case Manager
Phoenix Center
08.2023 - 10.2024
Case Manager Supervisor/Case Manager
Endless Possibilities
03.2023 - 05.2024
Caregiver
Complete Home Care of America
11.2022 - 03.2024
Case Manager
Mecca Therapies
03.2022 - 08.2022
Office Manager
Little Learner's Academy
06.2021 - 09.2021
Scheduler
Home Care Assistance
01.2021 - 06.2021
Social Service Director- Social Worker
Cascades-Verde (Senior Living)
08.2018 - 01.2021
Master - Human and Social Services, Family Studies and Intervention
Walden University
01.2016 - 11.2018
Bachelors Arts - Sociology
Shaw University
08.2007 - 05.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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