ALICIA G DALAO
Bellflower,CA
Summary
Seasoned Nurse Case Manager with a proven track record at Healthcare Partners, adept in staff training (hard skill) and patient advocacy (soft skill). Excelled in case management, enhancing patient care quality and efficiency. Achieved a significant increase in referrals through expert data collection and duty delegation, demonstrating a confident approach to healthcare excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Charge Nurse and MDS
Palm Terrace Rehabilitation Center, Calle Aragon
Laguna Hills, CA
10.2020 - 02.2024
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Assisted with admission and discharge planning for assigned patients.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Implemented quality patient care techniques to align with safety, health and organizational regulations.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
Clinical Liaison for Business Development
Providence Health & Services- Saint John Hospital
01.2022 - 02.2023
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Collected data about patient care problems and prepared reports.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Nurse Case Manager
Capistrano Beach Care Center
07.2019 - 09.2020
- Educated patients and caregivers on healthcare protocols and processes.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
Nurse Case Manager
Windsor Gardens Fullerton
Fullerton, CA
07.2017 - 07.2019
- Educated patients and caregivers on healthcare protocols and processes.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
NURSE CASE MANAGER
Gardens Regional Medical Center, Hawaiian
06.2016 - 06.2017
- Performs comprehensive review of clinical records, and H&P
- Evaluates the skill needs and implementshealthcare plans on appropriate levels of care within the stablish guidelines for individual patient
- Builds relations with patient and family while identifying and reports quality of care towards outcomestabilization
- Conducts all care management activities., including documentation
- Responsible insecuring an authorization for the skilled services necessary to provide to each member of health plan.Windsor Gardens of Fullerton
- Fullerton, Ca
- Performs comprehensive review of clinical records, and H&P
- Evaluates the skill needs and implementshealthcare plans on appropriate levels of care within the stablished guidelines for individual patient
- Builds relations with patient and family while identifying and reports quality of care towards outcomestabilization
- Conducts all care management activities., including documentation
- Responsible insecuring an authorization for the skilled services necessary to provide to each member of health plan.
NURSE CASE MANAGER
Healthcare Partners
01.2016 - 05.2016
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Educated patients and caregivers on healthcare protocols and processes.
- Utilized professional network to increase referrals from [Number] to [Number] in [Timeframe].
PATIENT NURSE CASE MANAGER
Lakewood Healthcare Center
10.2014 - 02.2016
- Evaluated referrals from physicians, hospitals, clinics and other sources for appropriateness of services requested.
- Monitored patient progress and modified treatment plans as needed.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Associate of Science - Vocational Nursing
Summit Career College
Anaheim, CA04.2008
Bachelor of Science - Industrial Engineering
ADAMSON UNIVERSITY
Manila, Philippines, Philippines04.1986
Skills
- Staff Training
- Patient Advocacy
- Data Collection
- Duty Delegation
- Case Management
Certification
AHIP Certified2007 to 20081980 to 1985Life and Health Insurance Licensed Agent
Timeline
Clinical Liaison for Business Development
Providence Health & Services- Saint John Hospital
01.2022 - 02.2023
Charge Nurse and MDS
Palm Terrace Rehabilitation Center, Calle Aragon
10.2020 - 02.2024
Nurse Case Manager
Capistrano Beach Care Center
07.2019 - 09.2020
Nurse Case Manager
Windsor Gardens Fullerton
07.2017 - 07.2019
NURSE CASE MANAGER
Gardens Regional Medical Center, Hawaiian
06.2016 - 06.2017
NURSE CASE MANAGER
Healthcare Partners
01.2016 - 05.2016
PATIENT NURSE CASE MANAGER
Lakewood Healthcare Center
10.2014 - 02.2016
AHIP Certified2007 to 20081980 to 1985Life and Health Insurance Licensed Agent
Associate of Science - Vocational Nursing
Summit Career College
Bachelor of Science - Industrial Engineering
ADAMSON UNIVERSITY
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