Alicia Dalley
OWOSSO,mi
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics.
Overview
17
17
years of professional experience
Work History
Licensed Manicurist and Pedicurist
Artform Salon and Spa
05.2023 - Current
- Educated clients on proper nail care techniques to promote healthy nails between appointments.
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
- Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
Licensed Manicurist and Pedicurist
La Bella Salon and Spa
08.2013 - 09.2018
- Improved customer retention through personalized consultations and tailored treatment plans.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Oversaw schedule to manage appointments of new and existing clients.
- Collaborated with salon team members for seamless appointment scheduling and service coordination.
Manager
Buffalo Wild Wings
02.2013 - 08.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Certified Nursing Assistant
Golden Living Center
03.2008 - 11.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
State of Michigan Manicurist License -
Mane Street Academy
OwossoState of South Dakota CNA License -
American Red Cross
Rapid City, SDAssociate of Arts - Psychology
Lansing Community College
Lansing, MIAssociate of Arts - Social Sciences
Lansing Community College
Lansing, MIAssociate of General Studies -
Lansing Community College
Lansing, MISkills
- Effective communication
- Group and individual instruction
- Relationship building
- Parent communication
- Friendly and outgoing
- Verbal and written communication
- Calm and patient demeanor
- Small group and individual assistance
- Behavior management
Timeline
Licensed Manicurist and Pedicurist
Artform Salon and Spa
05.2023 - Current
Licensed Manicurist and Pedicurist
La Bella Salon and Spa
08.2013 - 09.2018
Manager
Buffalo Wild Wings
02.2013 - 08.2013
Certified Nursing Assistant
Golden Living Center
03.2008 - 11.2012
State of Michigan Manicurist License -
Mane Street Academy
State of South Dakota CNA License -
American Red Cross
Associate of Arts - Psychology
Lansing Community College
Associate of Arts - Social Sciences
Lansing Community College
Associate of General Studies -
Lansing Community College
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