Alicia Daly
Johnson City,TN
Summary
Dynamic professional with a proven track record at Hyatt, excelling in housekeeping leadership and staff training. Skilled in sanitation practices and problem-solving, I consistently enhanced service quality and guest satisfaction. Adept at optimizing operations, I effectively managed inventory and schedules, ensuring timely service delivery and maintaining high cleanliness standards.
Overview
19
19
years of professional experience
Work History
Cafeteria Worker
Carter County Schools
Elizabethton, TN
08.2024 - 05.2025
- Prepared nutritious meals following established dietary guidelines and food safety standards.
- Operated kitchen equipment, ensuring proper maintenance and adherence to safety protocols.
- Assisted in serving meals efficiently during peak lunch periods, maintaining service quality.
- Collaborated with team members to streamline food preparation processes and minimize waste.
Merchandiser
Hallmark
Elizabethton, TN
03.2023 - 11.2023
- Executed product displays and merchandising strategies to enhance customer engagement.
- Collaborated with retail teams to maintain optimal inventory levels and product availability.
- Analyzed sales data to identify trends and adjust merchandise placement accordingly.
- Assisted in seasonal merchandising initiatives, ensuring alignment with marketing campaigns.
Substitute Teacher
Lawton Public Schools
Fort Sill, OK
08.2014 - 05.2016
- Delivered engaging lessons to diverse classrooms, ensuring student understanding and participation.
- Adapted instructional materials to meet varying learning needs and styles of students.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Collaborated with teachers to align lesson plans and support student learning objectives.
Front Desk Agent
Baymont Inn & Suit Hotel
Lawton, OK
06.2007 - 11.2007
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated room reservations using hotel management software to optimize occupancy rates.
- Maintained accurate records of guest information and billing details in compliance with privacy regulations.
Head of Housekeeping Services
Hyatt
Nashville, TN
06.2006 - 01.2007
- Led daily operations of housekeeping services, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff to enhance service quality and efficiency.
- Managed inventory and procurement of cleaning supplies, optimizing costs while maintaining quality standards.
- Coordinated schedules and assignments for housekeeping teams to ensure timely room turnovers and service delivery.
Education
Hospitality
Indiana University of Pennsylvania
Indiana, PA05.2006
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
Timeline
Cafeteria Worker
Carter County Schools
08.2024 - 05.2025
Merchandiser
Hallmark
03.2023 - 11.2023
Substitute Teacher
Lawton Public Schools
08.2014 - 05.2016
Front Desk Agent
Baymont Inn & Suit Hotel
06.2007 - 11.2007
Head of Housekeeping Services
Hyatt
06.2006 - 01.2007
Hospitality
Indiana University of Pennsylvania