Alicia Daly
Johnson City,TN
Summary
Dynamic professional with a proven track record at Hyatt, excelling in housekeeping leadership and staff training. Skilled in sanitation practices and problem-solving, I consistently enhanced service quality and guest satisfaction. Adept at optimizing operations, I effectively managed inventory and schedules, ensuring timely service delivery and maintaining high cleanliness standards.
Overview
19
19
years of professional experience
Work History
Cafeteria Worker
Carter County Schools
08.2024 - 05.2025
- Prepared nutritious meals following established dietary guidelines and food safety standards.
- Operated kitchen equipment, ensuring proper maintenance and adherence to safety protocols.
- Assisted in serving meals efficiently during peak lunch periods, maintaining service quality.
- Collaborated with team members to streamline food preparation processes and minimize waste.
Merchandiser
Hallmark
03.2023 - 11.2023
- Executed product displays and merchandising strategies to enhance customer engagement.
- Collaborated with retail teams to maintain optimal inventory levels and product availability.
- Analyzed sales data to identify trends and adjust merchandise placement accordingly.
- Assisted in seasonal merchandising initiatives, ensuring alignment with marketing campaigns.
Substitute Teacher
Lawton Public Schools
08.2014 - 05.2016
- Delivered engaging lessons to diverse classrooms, ensuring student understanding and participation.
- Adapted instructional materials to meet varying learning needs and styles of students.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Collaborated with teachers to align lesson plans and support student learning objectives.
Front Desk Agent
Baymont Inn & Suit Hotel
06.2007 - 11.2007
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated room reservations using hotel management software to optimize occupancy rates.
- Maintained accurate records of guest information and billing details in compliance with privacy regulations.
Head of Housekeeping Services
Hyatt
06.2006 - 01.2007
- Led daily operations of housekeeping services, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff to enhance service quality and efficiency.
- Managed inventory and procurement of cleaning supplies, optimizing costs while maintaining quality standards.
- Coordinated schedules and assignments for housekeeping teams to ensure timely room turnovers and service delivery.
Education
Hospitality
Indiana University of Pennsylvania
Indiana, PA05.2006
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
Timeline
Cafeteria Worker
Carter County Schools
08.2024 - 05.2025
Merchandiser
Hallmark
03.2023 - 11.2023
Substitute Teacher
Lawton Public Schools
08.2014 - 05.2016
Front Desk Agent
Baymont Inn & Suit Hotel
06.2007 - 11.2007
Head of Housekeeping Services
Hyatt
06.2006 - 01.2007
Hospitality
Indiana University of Pennsylvania
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