Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Damian

Kansas City,KS

Summary

Dedicated professional with a strong commitment to continuous learning and customer service excellence. Proven ability to collaborate effectively within teams and support colleagues in achieving success. Skilled problem solver with a strategic approach to resolving issues, ensuring positive experiences for clients. Extensive banking experience demonstrates adaptability and a focus on adhering to policies and procedures for accuracy and efficiency.

Overview

16
16
years of professional experience

Work History

Float Banker

UMB Bank
08.2025 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Balanced teller drawers and ATM cash.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Assisted customers with banking needs and inquiries.

Senior Personal Banker

FNBO - First National Bank of Omaha
06.2012 - 07.2025
  • Developed and maintained strong relationships with clients resulting in quarterly goals being met.
  • Collaborated with underwriters to ensure timely processing and approval of loan applications
  • Achieved sales targets by cross-selling banking products such as savings accounts, credit cards, and insurance policies
  • Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers
  • Participated in community outreach programs to promote the bank's brand image providing guidance, training, and performance evaluations

Crew Trainer

McDonald's
08.2009 - 06.2011
  • Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
  • Prepared food items according to standardized recipes and procedures, ensuring consistent quality and taste
  • Maintained cleanliness and organization of work area, following all safety and sanitation guidelines
  • Collaborated with team members to ensure efficient operations during peak hours
  • Managed inventory levels by restocking supplies as needed to avoid shortages
  • Operated various kitchen equipment such as fryers, grills, and microwaves in a safe manner
  • Followed proper food handling procedures to prevent cross-contamination and maintain food safety standards
  • Assisted in training new team members on company policies, procedures, and job responsibilities
  • Handled customer inquiries or complaints promptly and professionally to ensure customer satisfaction
  • Contributed to a positive work environment by fostering teamwork and cooperation among colleagues
  • Recognized for outstanding performance with multiple 'Employee of the Month' awards
  • Demonstrated strong problem-solving skills by resolving customer issues effectively
  • Successfully completed all assigned tasks within designated timeframes
  • Maintained accurate cash drawer balance at the end of each shift

Education

High school diploma - undefined

J C Harmon High School
Kansas City, KS
05.2011

Skills

  • Basic math
  • Spanish
  • Microsoft Office
  • Banking
  • Customer service
  • Computer skills
  • Cash handling
  • Bilingual
  • Lending
  • Financial services
  • Problem solving
  • Communication
  • Strategic Thinking
  • Cross Selling
  • Defining a customers needs
  • Team building
  • Attention to detail

Timeline

Float Banker

UMB Bank
08.2025 - Current

Senior Personal Banker

FNBO - First National Bank of Omaha
06.2012 - 07.2025

Crew Trainer

McDonald's
08.2009 - 06.2011

High school diploma - undefined

J C Harmon High School

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