Alicia Davis

Responsible for directing the operation of a 40-bed emergency supportive housing facility and 45 Supportive apartments.

• Responsible for the daily operation of the Binghamton programs, including vision development and execution, in alignment with the organizational goals
• Develop and implement an annual operating budget of 5 million, that includes diverse funding sources, while consistently meeting financial targets and maintaining high-quality standards.
• Development and implement standard operating procedures for the program areas. Conduct reviews to ensure program compliance
• Meet and exceeds key performance indicators as outlined by various to funders and other stakeholders
• Conducts self-monitoring of program compliance with HUD and OTDA and takes corrective actions as necessary. Completes and exceeds yearly audits to maintain ongoing compliance
• Developed effective hiring strategies, on-boarding, goal setting, and on-going performance management of all program staff to improve employee retention, while creating an effective team structure within budget constraints
• Assist with the procurement of additional funding to support the program, including grant writing and execution
• Proactively develops and nurtures collaborative relationships with other organizations to maximize positive impact in the community and provide additional services to our clients.
• Strengthens community awareness and perception of Volunteers of America supportive housing services through community engagement and volunteer opportunities
• Works in conjunction with facilities staff to address issues and assure proper upkeep and maintenance of residential properties

Key Achievements

• Increased rental revenue by 85% by developing policies and procedures to ensure monthly rent collection from all apartment units.
• Created a budget surplus of $230,000 by effectively staffing and increasing occupancy
• Increased occupancy rate from 75% to 98% by proactive case management to ensure tenant success

Responsible for directing the operations of the practice, which includes three locations with an annual budget of $1.5m, while overseeing 14 employees, both clinical and administrative

• Assisted with the merger and accusation of three independent practices
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints
• Developed a highly motivated staff team that consists of both seasoned professionals and younger, less experienced leaders, operating in a strategic, cohesive and intentional by providing leadership to empower the office managers to effectively oversee their operation
• Drove all marketing initiatives, ensuring regular review and updating of materials for both internal and external display including creating and maintaining the organizational website
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Key Achievements

• Decreased overhead cost by 20% through strategic staffing realignment within each office
• Increased office collections by 25% by developing and implementing enhanced policies and procedures
• Created a social media presence and increased followers by 100% within 3 months

Managed and coordinated the marketing requirements of a $4m non-profit organization

• Developed and implemented annual marketing plans that maximized awareness of multiple departments, while ensuring alignment with the organizational objectives
• Spearheaded digital marketing efforts, including website redesign and social media strategy, driving significant growth in online traffic and conversions.
• Drove all marketing initiatives, ensuring the regular review and updating of materials for both internal and external display
• Organized and executed robust, creative experiential marketing and special events.
• Conducted market research to inform decision-making and ensure alignment with target audiences'' needs and preferences.

Key Achievements

• Developed and implemented an annual marketing campaign that resulted in a 35% program revenue growth over 8 separate departments, as well as 11% membership growth, all within five years
• Created and maintained organization website, leveraged search engine optimization, resulting in a 300% usage growth, doubled online purchasing and increased new users by 250%, all within the first three months of launch
• Maximized the potential of social media to increase followers by 500% in three years

Responsible for directing the operation of an 87-bed supportive housing facility

• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability. Responsible for the procurement of additional funding to support the program, including grant writing
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements
• Coordinated all aspects of crisis management and response to ensure a safe environment for residents and staff
• Responsible for the overall operation of the department, including vision development and execution, in alignment with the organizational goals
• Recruit, train and lead a housing team responsible for case management of all residents and security 24/7/365. Enhancing team collaboration through regular communication, goal setting, and performance evaluations.
• Positioned the program to serve as a key resource in the Continuum of Care

Key Achievements

• Developed and maintained a $750,000 departmental budget, while coordinating and managing a $2 million, 5-year State grant
• Created a true ‘safe haven’ environment which provides over 31,000 nights of safe care to men in Broome County every year
• Reduced the rate of recidivism from 63% to 42%
• Increased occupancy rate from 65% to 98%