Alicia Davis
Port Arthur,TX
Summary
Dynamic retail banker with extensive experience at Woodforest Bank and a proven track record in cash handling and customer service. Recognized for reducing employee turnover through effective coaching and fostering a positive work environment. Skilled in streamlining operations to enhance customer satisfaction and ensure compliance with company policies.
Overview
13
13
years of professional experience
Work History
Retail Banker
Woodforest Bank
Port Arthur, Texas
01.2023 - Current
Area Supervisor
Ross Dress for Less
Port Arthur, TX
12.2011 - 12.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Streamlined workflow processes to improve customer wait times and satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
General Studies
Abraham Lincoln High School
Port Arthur, TXGraduate Certificate - Occupational Therapy
Occupational Therapy Assistant
Fort Sam Houston, TXCertificate - Banking And Finance
Teller Specialist Course
Colorado Springs, COSkills
- Branch operations
- Cash handling
- Cash handling proficiency
- Credit analysis
- Consumer banking
- Vault teller operations
- Customer service
- Honest and dependable
- Reliable and responsible
Timeline
Retail Banker
Woodforest Bank
01.2023 - Current
Area Supervisor
Ross Dress for Less
12.2011 - 12.2022
General Studies
Abraham Lincoln High School
Graduate Certificate - Occupational Therapy
Occupational Therapy Assistant
Certificate - Banking And Finance
Teller Specialist Course