Alicia A. Davis
Snellville,GA
Summary
Highly accomplished and mission-driven Veteran Care Professional with a comprehensive background spanning 20 years active-duty military medicine and 9 years VA benefits administration, and specialized legal outreach.
Overview
34
34
years of professional experience
Work History
Legal Admin Specialist / Public Contact Outreach
Department of Veteran Affairs
Decatur, GA
01.2020 - Current
- Serve as the primary designated Lead for Military Sexual Trauma (MST) survivors, utilizing trauma-informed, highly sensitive consultation and specialized advocacy to guide Veterans navigating complex benefit claims.
- Serve as the primary public-facing representative and advocate for veterans, survivors, and dependents, providing expert consultation on complex benefit structures, legal rights, and healthcare resources.
- Manage a high-volume public contact portfolio, personally counseling and guiding over 120 Veterans monthly through intricate benefit structures, healthcare resources, and legal rights.
- Coordinate targeted outreach campaigns to underserved and vulnerable veteran populations, collaborating with community partners, and VSOs to maximize benefits awareness.
Veterans Service Representative (VSR)
Department of Veterans Affairs
Decatur, GA
02.2017 - 01.2020
- Maintained a stellar 97% production accuracy rating, and efficient workflow under stringent production standards, consistently meeting or exceeding regional quality, timeliness metrics, and workload standards while processing complex disability claims.
- Spearheaded the development, gathering, and analysis of medical and administrative evidence required to adjudicate complex veteran disability claims.
- Acted as a crucial liaison between veterans, medical providers, and the VBA, explaining intricate ratings decisions and medical evidence requirements clearly and empathetically.
- Knowledge of the integral aspects of reviewing documents, reports and/or applications for omissions and inconsistencies to ensure accuracy to achieve the optimum use of service resources.
- Knowledge in using various software including Microsoft, SHARE, VIS, VBMS, CAPRI, ASPEN, DPRIS, CAATS, QTC, and VATAS.
Hospital Corpsman
United States Navy
Great Lakes, IL
07.1992 - 07.2012
- Provided comprehensive medical assistance, triage, and preventative medicine operations to US Army personnel during a high-tempo, 15-month combat deployment to Afghanistan.
- Managed pharmacy operations, ensuring accurate compounding, dispensing, and inventory control of pharmaceuticals in both garrison and unimproved operational environments.
- Directed preventative programs, conducting health surveillance, risk assessments, and immunizations to safeguard the health and combat readiness of 350 joint-service personnel.
- Collaborated seamlessly across military branches (Navy/Army) to coordinate patient evacuation, continuity of care, and record management under high-stress conditions.
Education
MBA - Health Care Management
Herzing University
Atlanta, GA12-2015
Bachelors of Science - Health Information Management
Herzing University
Atlanta, GA12-2014
Associates of Science - Health Information Technology
Anthem College
Atlanta, GA07-2014
Associates of Science - Insurance Billing & Coding Specialist
Herzing University
Atlanta, GA04-2013
Bachelors of Science - Health Care Management
Southern Illinois University
Carbondale, IL12-2011
Skills
- Proficient in Microsoft Word, PowerPoint, and Excel for Microsoft 365
- HIPAA compliance
- CAPRI, ASPEN, DPRIS, CAATS, QTC, VATAS, VIS, VBMS, and SHARE
- Excel spreadsheets and data base programs
- Strong planning skills
- Strong work ethics
- Team player with positive attitude
- Deadline-driven
- Good oral/ written communication
- Exercises good judgment
Summary of Qualifications
- Hardworking and dedicated Administrative Assistant with experience
- Flexible Determined and Personable with customers
- Able to work under pressure and deal with high traffic environments
- Enjoy working with people, and sensitive to customers’ needs
Timeline
Legal Admin Specialist / Public Contact Outreach
Department of Veteran Affairs
01.2020 - Current
Veterans Service Representative (VSR)
Department of Veterans Affairs
02.2017 - 01.2020
Hospital Corpsman
United States Navy
07.1992 - 07.2012
Bachelors of Science - Health Care Management
Southern Illinois University
Associates of Science - Insurance Billing & Coding Specialist
Herzing University
Associates of Science - Health Information Technology
Anthem College
Bachelors of Science - Health Information Management
Herzing University
MBA - Health Care Management
Herzing University