Alicia Davis
Maricopa,AZ
Summary
Hands-on professional with experience in childcare supervision, retail sales, and front-line customer support. Known for maintaining safe, sanitary spaces, managing stock and displays, assisting families and shoppers, and supporting team communication through meetings, scheduling, and problem-solving.
Overview
19
19
years of professional experience
Work History
Childcare Team Lead
Compass Christian Church
Chandler, AZ
06.2026 - Current
- Coordinated child check-in and check-out procedures for church families.
- Prepared age-appropriate activities using Compass Christian Church childcare ministry plans.
- Monitored daily operations of the childcare facility, including staffing levels, scheduling, equipment maintenance.
- Coordinated with parents to ensure their children's needs were met within the program guidelines.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Resolved conflicts between staff members in an effective manner.
- Organized and led staff meetings to ensure that all team members are up-to-date on policy changes and new initiatives.
- Analyzed data to identify areas for improvement in the childcare programs offered.
Childcare Team Member
Compass Christian Church
Chandler, AZ
11.2025 - Current
- Ensured child safety during indoor and outdoor activities through vigilant observation.
- Supported development of social communication and problem-solving skills in children through guided interactions.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supported children with hygiene, dressing, and personal care needs.
- Maintained safe, sanitary environment by regularly cleaning toys and tables.
Beauty Advisor
Kohl's
Phoenix, AZ
05.2015 - 08.2015
- Customer Engagement: Actively approach customers to understand their beauty needs and provide personalized product recommendations.
- Consultative Selling: Conducted in-depth consultations with customers to identify skin type and concerns, tailoring recommendations to achieve desired results.
- Sales Generation: Achieved sales goals by leveraging suggestive selling techniques to match products and services with customer needs.
- Product Knowledge: Maintain in-depth knowledge of all Sephora brands carried at Kohl's, including ingredients, benefits, and application techniques.
- Client Experience: Delivered exceptional customer service during shopping experience, enhancing customer satisfaction through follow-up and loyalty program engagement.
- Merchandising: Maintain the visual appeal of the Sephora section by ensuring proper product displays, stock levels, and signage.
- Strong communication and interpersonal skills
- Ability to build rapport with customers
- Knowledge of skincare and makeup application techniques
- Excellent listening and consultative selling skills
Client Service Specialist
Beauty Brands
Phoenix, AZ
03.2014 - 04.2015
- Create a GLAMOUR Experience for every customer.
- Promoted Take Ten program to enhance customer engagement and satisfaction.
- Resolved customer concerns to ensure satisfaction and uphold Beauty Brands' reputation.
- Utilized Just Ask program and Daily Form to enhance GLAMOUR Experience, drive suggestive selling, and achieve add-on sales goals.
- Welcome all customers entering the store with the appropriate Beauty Brands greeting.
- Answer the phone with the Beauty Brands greeting by the third ring.
- Adhered to company policies to ensure compliance and consistency in operations.
- Perform store operations procedures with accuracy.
- Support an accurate inventory process.
- Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
- Ensure that store safety and security measures are being followed.
- Follow the client experience guidelines, as it applies to the position.
- Completed all projects on time and with accuracy.
Lounge Attendant
British Airways
Phoenix, AZ
02.2013 - 03.2014
- Ensure that customers are given a prompt and efficient service
- Provide a friendly, efficient and hygienic service to all customers.
- Prepared lounge upon arrival by ensuring all lights were on, kitchen was ready for service, espresso machines were started, glassware was clean, and snacks were fully stocked.
- Assist in the preparation of food and snacks. Take the temperature of all cold/frozen food upon delivery and log in the temperature book for records.
- Maintained cleanliness and organization of kitchen and restaurant areas by washing and sanitizing dishes, wiping down counters, and regularly collecting waste throughout shift.
- Cleaned espresso machines each night, following standard sanitation procedures to ensure optimal performance.
- Stock and face mini refrigerators daily, wipe down daily, deep clean once weekly
- Take inventory of food items on hand, order weekly.
- Served sandwiches courteously to ensure passenger satisfaction and enhance overall customer experience.
Food Sampler
Sam's Club
Chandler, AZ
11.2012 - 03.2013
- Prepare and present food and beverage samples
- Engaged customers warmly and energetically to create a positive shopping experience
- Informed customers about product features and benefits to enhance their purchasing decisions
- Continue to log temperatures of food items throughout demonstration to ensure proper food safety guidelines are adhered to
- Provide feedback on customer interactions and product reception
- Monitored demonstration performance and inventory levels to optimize product availability
- Gather customer feedback to improve product offerings
Beauty Advisor
Ulta Beauty
Chandler, AZ
07.2011 - 11.2012
- Product knowledge: Possess in-depth understanding of various brands, product features, ingredients, and application techniques to provide informed advice.
- Sales generation: Achieve sales goals by effectively presenting products, upselling, and suggesting complementary items.
- Customer interaction: Greet customers, build rapport, and assess beauty needs through open communication to provide tailored product recommendations.
- Product demonstrations: Conduct makeup application, skincare analysis, and product demonstrations to highlight product benefits and drive purchases.
- Loyalty programs: Promote Ulta Beauty's loyalty program and inform customers about its benefits to enhance customer engagement.
- Promotional events: Participate in in-store events, special promotions, and new product launches.
- Store maintenance: Maintain cleanliness and organization of sales floor, product displays, and testers.
- Training and development: Continuously update knowledge on new products, trends, and industry updates through training sessions.
Mixologist
Menchie's Frozen Yogurt
Phoenix, AZ
03.2011 - 06.2011
- Cut and prep fruit
- Temp all produce and yogurt to adhere to guidelines
- Mix yogurt into machines
- General upkeep of machines daily
- Deep clean machines weekly
- Cleaned machines thoroughly to maintain hygiene and ensure optimal functionality
- Cleared and sanitized tables post-service to enhance customer dining experience
- Make sure fruit station is maintained
- Washed dishes efficiently to maintain cleanliness in kitchen area
- Swept and mopped floors daily to uphold cleanliness standards
- Cleaned restrooms regularly to ensure a hygienic facility for customers
- Operate a cash register
- Maintained a clean uniform to present a professional appearance
Sales Associate
As You Wish Pottery
Phoenix, AZ
10.2007 - 10.2010
- Greeted customers warmly, providing assistance to enhance shopping experience.
- Assisted customers in finding and selecting products to meet their needs.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Promoted additional purchases by suggesting relevant items, increasing overall sales.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Met merchandising standards by keeping store stocked and products faced.
- Followed checklist to complete retail store opening and closing activities.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Promoted benefits of store credit cards and customer loyalty programs.
- Managed product inventory by unloading shipments and placing items on display.
- Tagged new merchandise for sale and updated signs.
- Executed party events, ensuring smooth operations for multiple bookings over weekends.
- Swept and mopped floors daily to maintain a clean and safe environment.
- Wiped windows daily to enhance store appearance and visibility.
- Applied glaze to pottery items daily to prepare for final finishing.
Education
High School Diploma -
Desert Vista High School
Ahwatukee, AZ05-2010
Skills
- Child safety protocols
- Child development knowledge
- Childcare resource management
- Health and safety compliance
- Activity coordination
- Program documentation
- Engagement activity design
- Team leadership
- Organization and multitasking
- Resource allocation
- Attention to detail
- Customer service
- Flexibility and adaptability
- Active listening
- Team collaboration
- Positive reinforcement
Personal Information
Title: SALES ASSOCIATE
Timeline
Childcare Team Lead
Compass Christian Church
06.2026 - Current
Childcare Team Member
Compass Christian Church
11.2025 - Current
Beauty Advisor
Kohl's
05.2015 - 08.2015
Client Service Specialist
Beauty Brands
03.2014 - 04.2015
Lounge Attendant
British Airways
02.2013 - 03.2014
Food Sampler
Sam's Club
11.2012 - 03.2013
Beauty Advisor
Ulta Beauty
07.2011 - 11.2012
Mixologist
Menchie's Frozen Yogurt
03.2011 - 06.2011
Sales Associate
As You Wish Pottery
10.2007 - 10.2010
High School Diploma -
Desert Vista High School