ALICIA D. BROWN
GRAND BLANC
Summary
Results-driven professional with over 20 years of diverse experience in clerical, administrative, and customer service roles across private, public, legal, and healthcare sectors. Actively pursuing challenging opportunities that promote longevity, sustainability, and transparency while fostering personal and professional growth. Proven expertise in communication, technology, customer support, and organizational management enhances the ability to contribute effectively to team success. Committed to leveraging extensive skills to drive positive outcomes in dynamic work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MONITORING TECHNICIAN
PREMIER SECURITY SOLUTIONS
08.2024 - Current
- Provided a high professional degree of observation attention to detail with information technology through oral and written communication with all members of staff, law enforcements and customers alike.
- Maintained professional, direct and diplomatic communication despite consistent workplace changes and disruptions.
- Performed all job duties and responsibilities as directed with positivity, professionalism, courteous and client focus in accordance with documented company policies, procedures, and values.
- 40/hr/wk $17.50/hr
CUSTOMER SERVICE REPRESENTATIVE/CLERK, I
GENESEE COUNTY - FRIEND OF THE COURT
05.2024 - 07.2024
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- 40/hr/wk $18.50/hr
DEPUTY CLERK
CITY OF FLINT - CLERK’S DEPT.
02.2024 - 05.2024
- Managed agendas and minutes for City Council meetings, contributing to the transparency in government practices and procedures.
- Developed strong and positive working relationships with residents, the community and community leader.
- 40/hr/wk $30.00/hr
SERVICE SPECIALIST ASSISTANT
STATE OF MICHIGAN - FOSTER CARE UNIT
04.2023 - 08.2023
- Cultivated and maintained strong relationships with clients through excellent communication skills and genuine concern for their family needs.
- Performed all job duties and responsibilities with professionalism, courteous and family-driven focus in accordance with the mission statement and values of the Department of Health and Human Services.
- 40/hr/wk $21.50/hr
MEDICAL SCRIBE
OAK STREET HEALTH CLINIC
08.2022 - 11.2022
- Transcribed and edited patient records documented notes during provider and patient focused office visits.
- Adhered to and maintained patient and provider confidentiality in accordance with: HIPPA, EMR, PHI, and PPI.
- Performed all job duties and responsibilities with professionalism, courteous and client driven focus in accordance with documented company policies, protocols, mission and values.
- 40/hr/wk $18.00/hr
PATIENT REGISTRATION CLERK
HURLEY MEDICAL CENTER - EMERGENCY DEPARTMENT
05.2017 - 04.2019
- Interviewed incoming patients to secure and update all patient demographic, health coverage information and prior authorization, if required.
- Validated insurances and notified insurance companies of patient admission via phone, pre-note and pre-cert, and fax, Responses to include: EPIC, CHAMPS, MCD or MCR.
- Performed all job duties and responsibilities with professionalism, courteous and client driven focus in accordance with documented company policies, protocols, mission and values.
- 40/hr/wk $18.50/hr
Education
BACHELOR of ARTS - Political Science
UNIVERSITY of MICHIGAN
FLINT, MIASSOCIATES in BUSINESS ADMINISTRATION - Legal Studies
BAKER COLLEGE
AUBURN HILLS, MIMUNICIPAL CLERK CERTIFICATION - undefined
CENTRAL MICHIGAN UNIVERSITY
MT. PLEASANT, MIFOSTER CARE SPECIFIC CERTIFICATION - undefined
CHILD WELFARE TRAINING INSTITUTE
FLINT, MISkills
- Administrative and Office Administration Protocols and Procedures
- Customer Service, Computer and Keyboarding, Data Entry - 40 WPM
- Professional Communication- Orally and Written
- Conflict Resolution and Management
- Research, and Case Management Skills
- Highly organized and Detail Oriented
- Proficient in Microsoft Office Suite and other related software
Certification
CPR
Timeline
MONITORING TECHNICIAN
PREMIER SECURITY SOLUTIONS
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE/CLERK, I
GENESEE COUNTY - FRIEND OF THE COURT
05.2024 - 07.2024
DEPUTY CLERK
CITY OF FLINT - CLERK’S DEPT.
02.2024 - 05.2024
SERVICE SPECIALIST ASSISTANT
STATE OF MICHIGAN - FOSTER CARE UNIT
04.2023 - 08.2023
MEDICAL SCRIBE
OAK STREET HEALTH CLINIC
08.2022 - 11.2022
PATIENT REGISTRATION CLERK
HURLEY MEDICAL CENTER - EMERGENCY DEPARTMENT
05.2017 - 04.2019
ASSOCIATES in BUSINESS ADMINISTRATION - Legal Studies
BAKER COLLEGE
MUNICIPAL CLERK CERTIFICATION - undefined
CENTRAL MICHIGAN UNIVERSITY
FOSTER CARE SPECIFIC CERTIFICATION - undefined
CHILD WELFARE TRAINING INSTITUTE
BACHELOR of ARTS - Political Science
UNIVERSITY of MICHIGAN