Alicia Delgadillo
El Paso,TX
Summary
Enthusiastic Teledata TSS eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of company mission to provide excellent customer service to all clients. Motivated to learn, grow and excel within ADP family.
Overview
28
28
years of professional experience
Work History
Teledata Technical Support Specialist (Team Lead)
ADP
02.2022 - Current
- Provides high-level technical support by resolving inquiries by web consistent with department and team service levels and goals.
- Resolves diverse range of technical issues across multiple systems and applications end-users across various time zones.
- Collaborates with supervisors to escalate and address customer inquiries or technical issues.
- Assists in creating and delivering Refresher Training/Upskills
- Completed Emerging Leader Program
- Delivered New Hire Training
- Mentors and delivers feedback to associates
Teledata Representative
ADP
07.2018 - Current
- Assisted clients with payroll, questions and concerns through active listening
- Implementation cross trained
- CHAT cross trained
- TSS Apprentice Program
- Assisted OB team with dedicated clients
- R4P data input
- Delivered TechTalks for ServiceCloud-The Zone
Interpreter
Language Line Solutions
04.2016 - 02.2019
- Followed ethical codes to protect confidentiality of patient medical information.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Attended training programs to improve professional knowledge and interpretation skills.
- Managed over 30 customer calls per day.
Customer Care Associate
AT&T
06.1996 - 11.2015
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Created knowledge-base articles and content to share new information with team members.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Some College (No Degree) - Business Administration
El Paso Community College
El Paso, TXHigh School Diploma -
El Paso High School
El Paso, TX05.1988
Skills
- Staff Training
- Retention strategies
- Effectively managing high-volume of inbound and outbound client calls
- Client Service
- Defusing volatile client situations calmly and courteously
- Performance improvement
Languages
Spanish
Full Professional
Timeline
Teledata Technical Support Specialist (Team Lead)
ADP
02.2022 - Current
Teledata Representative
ADP
07.2018 - Current
Interpreter
Language Line Solutions
04.2016 - 02.2019
Customer Care Associate
AT&T
06.1996 - 11.2015
Some College (No Degree) - Business Administration
El Paso Community College
High School Diploma -
El Paso High School
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