ALICIA DELVA

Delegated and oversaw daily operations for busy multi-provider medical practice, ensuring efficient patient flow and service excellence.Managed budget maintenance, payroll deposits, accounting, and cash reconciliation with accuracy in patient records. Recruited, hired, trained, and scheduled staff while monitoring performance to optimize productivity.

Developed and organized intake paperwork, converting documents into PDFs and maintaining electronic files for reports.

Enforced compliance with company policies and HIPAA regulations while leading quality improvement initiatives. Established organizational policies and procedures to enhance operational efficiency.

Cultivated strong relationships with front office and back office staff to improve collaboration. Created comprehensive reports and presentations for executive staff analysis.

Oversaw general office administration in durable medical equipment sector.

Supervised ten staff members, establishing efficient workflows while monitoring productivity. Conducted training and coaching sessions to enhance team performance and effectiveness. Developed organizational policies to support operational efficiency. Utilized patient feedback for enhancements, improving day-to-day operations.

Evaluated, filed and updated patients' insurance coverage, deductibles, and outstanding balances for accuracy. Researched CPT and ICD coding discrepancies to ensure compliance and reimbursement accuracy. Communicated with insurance providers, identified the problem and corrected billing issue. Posted payments from insurance companies while adjusting entries as needed.