Alicia Dennis
Deltona,FL
Summary
Certified Medical Assistant with extensive experience in dynamic healthcare settings, specializing patient care, medical terminology, and phlebotomy. Achievements include optimizing clinic workflow efficiency and successfully managing multiple tasks under high-pressure conditions. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Laboratory Phlebotomist
AdventHealth Family Medicine
Lake Mary, FL
08.2024 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed point-of-care and laboratory collection, such as urinalysis and blood samples, through venipuncture using butterfly needles and straight needles on patients of varying ages and health statuses for Labcorp, Quest, and the practice's lab.
- Prepared specimens for transport to external laboratories.
- Conducted EKGs and other diagnostic tests as requested by the physician.
- Performed weekly and monthly autoclave procedures.
CMA/RMA
Gold Choice Assisted Living Facility/Memory Care
Palm Coast, FL
03.2024 - 08.2024
- Assisted in updating patient care plans with medication changes and observations.
- Ensured compliance with state and federal regulations regarding medication administration.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Supported daily living activities by serving meals, feeding, ambulating, turning over, and positioning patients.
Registered Medical Assistant/phlebotomist
West Volusia Family And Sports Medicine
DeLand, FL
10.2023 - 08.2024
- Performed centrifugation and specimen aliquoting for sample preparation.
- Prepared specimens for transport to Quest and Labcorp laboratories.
- Assisted in the preparation of laboratory specimens for analysis and testing for the practice lab.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Assisted with laboratory management.
- Assisted in the training of new phlebotomists.
Assistant Store Manager
Amscot Financial
DeLand, FL
02.2019 - 02.2024
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Reviewed inventory and sales records to prepare reports for management.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed day-to-day operations, including scheduling shifts and assigning tasks for a team of seven members.
- Trained new employees on store policies, procedures and customer service standards.
Education
Associate of Science - Nursing in Medical Assisting
Keiser University
Fort Lauderdale, FLBachelor of Science - Health Sciences
Southern New Hampshire University
Manchester, NHSkills
- Sterile technique
- Lab equipment operation
- EMR / EHR/ Epic/ ECW management
- EKG, CPR
- Medical terminology
- Phlebotomy
- Customer service
- Injection administration
- Telephone adequate
- Team player
- Management skills
Certification
- CPR Certification
- AED Certification
- BLS certification
- RMA/CMA
Timeline
Medical Assistant/Laboratory Phlebotomist
AdventHealth Family Medicine
08.2024 - Current
CMA/RMA
Gold Choice Assisted Living Facility/Memory Care
03.2024 - 08.2024
Registered Medical Assistant/phlebotomist
West Volusia Family And Sports Medicine
10.2023 - 08.2024
Assistant Store Manager
Amscot Financial
02.2019 - 02.2024
Associate of Science - Nursing in Medical Assisting
Keiser University
Bachelor of Science - Health Sciences
Southern New Hampshire University
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