Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Deringer

Lake City,FL

Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dental Assistant/Patient Service Representative/Consultant

Aspen Dental
01.2019 - Current
  • Enhanced patient comfort by providing gentle and thorough dental Procedures.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists/oral surgeons with complex procedures, such as implants and big surgeries ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination calls and scheduling patient appointments. Also collecting and verifying insurance coverage.
  • explain the treatment needed and provide affordable options for patients. I collect payments, do credit applications, and deal with the final part of the treatment.
  • With all three of these jobs I've traveled to eight locations
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared patient x-rays and images for dentist review.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Verified insurance eligibility and coverage for patients.
  • Used [Software] to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Educated staff on organizational mission and goals to help employees achieve success.

Server

Sonnys Real Pit BBQ
06.2012 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Dental Assistant

Affordable Dentures & Implants
03.2017 - 01.2019
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Education

Associate of Science - Health Sciences

Santa Fe College
Gainesville, FL
05.2024

High School Diploma -

Bradford High School
Starke, FL
06.2012

Skills

  • Patient Services
  • Procedure Support
  • Inventory Management
  • Patient Relations
  • Equipment Sterilization
  • Clinical Support
  • Treatment Room Breakdown
  • Dental Office Administration
  • Treatment Room Setup
  • Dental Terminology Knowledge
  • Complex Problem-Solving
  • Oral Surgery
  • Patient Scheduling
  • Empathy and Compassion

Certification

  • First Aid/CPR Certified
  • Certified in Dental Radiology

Timeline

Dental Assistant/Patient Service Representative/Consultant

Aspen Dental
01.2019 - Current

Dental Assistant

Affordable Dentures & Implants
03.2017 - 01.2019

Server

Sonnys Real Pit BBQ
06.2012 - Current

Associate of Science - Health Sciences

Santa Fe College

High School Diploma -

Bradford High School
Alicia Deringer