Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant/Patient Service Representative/Consultant
Aspen Dental
01.2019 - Current
Enhanced patient comfort by providing gentle and thorough dental Procedures.
Streamlined appointment scheduling for increased efficiency and reduced wait times.
Assisted dentists/oral surgeons with complex procedures, such as implants and big surgeries ensuring optimal patient care and treatment outcomes.
Maintained a clean and sterile work environment to prevent cross-contamination calls and scheduling patient appointments. Also collecting and verifying insurance coverage.
explain the treatment needed and provide affordable options for patients. I collect payments, do credit applications, and deal with the final part of the treatment.
With all three of these jobs I've traveled to eight locations
Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Prepared patient x-rays and images for dentist review.
Documented patient dental health information, medical history, and vital signs for future reference.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Verified insurance eligibility and coverage for patients.
Used [Software] to schedule appointments.
Assisted patients in filling out check-in and payment paperwork.
Balanced deposits and credit card payments each day.
Educated staff on organizational mission and goals to help employees achieve success.
Server
Sonnys Real Pit BBQ
06.2012 - Current
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Dental Assistant
Affordable Dentures & Implants
03.2017 - 01.2019
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Prepared patient x-rays and images for dentist review.
Explained treatment procedures and instructed patients on home care guidelines.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Associate of Science - Health Sciences
Santa Fe College
Gainesville, FL
05.2024
High School Diploma -
Bradford High School
Starke, FL
06.2012
Skills
Patient Services
Procedure Support
Inventory Management
Patient Relations
Equipment Sterilization
Clinical Support
Treatment Room Breakdown
Dental Office Administration
Treatment Room Setup
Dental Terminology Knowledge
Complex Problem-Solving
Oral Surgery
Patient Scheduling
Empathy and Compassion
Certification
First Aid/CPR Certified
Certified in Dental Radiology
Timeline
Dental Assistant/Patient Service Representative/Consultant
Health Technician PMRS GS6 (40 Hours/week) at Department of Veterans AffairsHealth Technician PMRS GS6 (40 Hours/week) at Department of Veterans Affairs