ALICIA DE ROO

• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.
• Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.

• Handled confidential and sensitive information with discretion and tact.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Implemented updated policies and practices for organization and monitored effect.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Took notes and dictation at meetings.
• Volunteered to help with special projects of varying degrees of complexity.
• Led staff and vendors in providing high level of service for owner and guests.
• Provided accounting and clerical assistance to accounting department.
• Assisted accounting team with day-to-day accounting operations.
• Maintained OSHA, MSHA and company or state rules and regulations.
• Oversaw and managed hiring process and assisted human resources.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

• Followed all company policies and procedures to deliver quality work
• Knowledge of TRID rules and loan set up
• Knowledge of LE's and CD's
• Maintained long-term relationships with customers to provide best-in-class customer service
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
• Provided quick turnaround times to maintain fast-past schedule
• Checked packages for appropriate documentation
• Processed loans within various departments to achieve timely, accurate and fair proceedings
• Checked daily reports each morning to identify priorities or issues for escalation to supervisor
• Communicated with originator and applicant concerning progress of loan file.

• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
• Worked with upper management to complete complex projects on tight budgets within specific timeline
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Greeted numerous visitors, including VIPs, vendors and interview candidates
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events for 20+ people
• Maintained clean reception area to promote positive, professional environment for all visitors
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels for all 300 employees.

• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
• Created and maintained processes for administrative operations to improve accuracy and efficiency
• Assisted with event planning, including associated travel and logistical arrangements
• Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications and merit increases
• Accomplished human resources department and organization mission by completing related results as needed
• Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area
• Oversaw day-to-day processing of payroll for 30+ employees, including review of timesheets and computing pay in accordance with FLSA
• Monitored and tracked all employees' leave time.

• Created expense reports, budgets and filing systems
• Managed CEO's complex and frequently changing travel arrangements and coordinated pre-planning of trips
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
• Greeted visitors entering office, determined the nature and purpose of visit and directed them to appropriate destination
• Processed travel expenses and reimbursements
• Directed administrative functions for directors, principals, consultants and key managers
• Frequently used word processing, spreadsheet, database and presentation software
• Ordered all office supplies including ink cartridges, toner, and paper for 10+ people
• Developed and maintained alert system for upcoming deadlines on incoming requests and events.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
• Managed electronic records database and handled all file requests
• Received and reviewed all files for compliance with BRE
• Created cloud-based filing system for company for electronic versions of loan files and maintained compliance requirements
• Oversaw daily office operations for staff of 20 employees
• Cataloged and managed department records and files for prompt and efficient retrieval
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
• Input all documents into records management system
• Screened all visitors and directed them to correct employee or office
• Coordinated office inventory by restocking supplies and placing purchase orders
• Answered telephone inquiries from clients, vendors and public
• Checked accuracy and integrity of files and resolved errors
• Heavy use of Outlook, Microsoft Word, SharePoint, Excel.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
• Managed electronic records database and handled all file requests
• Reduced overhead by taking on more responsibility with creative and administrative projects
• Cataloged and managed department records and files for prompt and efficient retrieval
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
• Input all documents into records management system
• Coordinated office inventory by restocking supplies and placing purchase orders for 25 people
• Answered telephone inquiries from clients, vendors and public.

• Oversaw personal and professional calendars and coordinated appointments for future events
• Maintained appropriate filing of personal and professional documentation
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
• Displayed absolute discretion at handling confidential information
• Kept detailed track of household and maintenance inventory and schedules
• Served as point of contact between clients and managerial staff
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana
• Handled incoming mail, bills and invoices and completed appropriate actions
• Entrusted to handle confidential and sensitive situations in professional matter
• Maintained entire family's schedule and organized events
• Facilitated transportation to and from appointments
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping