Summary
Overview
Work History
Education
Skills
Timeline
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Alicia DeVerney

Superior

Summary

Dynamic Direct Support Professional with extensive experience at Northland AFC, excelling in client advocacy and community integration. Demonstrated empathy and adaptability while promoting independence and documenting client progress. Proven ability to manage crises effectively, fostering a safe and inclusive environment for all clients.

Overview

12
12
years of professional experience

Work History

Direct Support Professional

Northland AFC
03.2020 - Current
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Residential House Manager

Northland AFC
03.2022 - 04.2023
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
  • Organized social activities for residents to promote camaraderie and engagement within the community.
  • Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
  • Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
  • Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
  • Implemented conflict resolution strategies when mediating disputes between residents or staff members.
  • Created schedules for staff.

Assistant House Manager

Northland AFC
09.2020 - 03.2022
  • Participated in regular team meetings to stay updated on policies, procedures, and client plans.
  • Assisted in training new team members, resulting in increased productivity and overall service quality.
  • Collaborated with the House Manager in developing staff schedules, ensuring optimal coverage.
  • Coordinated appointments.
  • Assisted in budget preparation and expense tracking.

Personal Care Assistant

Trillium Services
09.2013 - 11.2022
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

High School Diploma -

Superior Senior High
Superior, WI

Skills

  • Time management
  • Behavior redirection
  • Decision-making support
  • Relationship building
  • Goal setting
  • Social skills development
  • Client advocacy
  • Community integration
  • Empathy and patience
  • Adaptability and flexibility
  • Case documentation

Timeline

Residential House Manager

Northland AFC
03.2022 - 04.2023

Assistant House Manager

Northland AFC
09.2020 - 03.2022

Direct Support Professional

Northland AFC
03.2020 - Current

Personal Care Assistant

Trillium Services
09.2013 - 11.2022

High School Diploma -

Superior Senior High

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Alicia DeVerney