ALICIA DE WEY
Office Management
PASADENA,TX
Summary
Dedicated Office Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Forrest Solutions
Pasadena, TX
05.2022 - Current
- Greet clients upon arrival, and show them to their meeting or workspace for duration of visit
- Traveled between all contracted clients within Houston area
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared, set up and broke down in office caterings for team meetings.
- Worked directly with partners and clients building strong rapports.
- Escalated client complaints and feedback to Hospitality department.
- Assessed client needs and developed plans to adequately address current and future objectives.
Purser
American Queen Voyages
New Orleans, LA
07.2021 - 04.2022
- Assist guests with room changes and upgrades
- Delivered outstanding customer service
- Handled all guest complaints
- Assisted with all boarding passes and reports current voyage and voyages for next cruise
- Created and delivered all necessary letter for guest during current cruise
- Accepted and processed account payments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
VIP Representative
The Rio Hotel and Casino
Las Vegas, NV
01.2020 - 03.2021
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Skills
- Office Management
- Guest Registration
- Telephone Reservations
- Office Supplies and Inventory
- Special Requests
- Multi-Tasking Skill
- Loss Prevention Strategies
- Microsoft Dynamics
- Outgoing Mail Preparation
- Calendar Management
- Google Drive
- Microsoft Office
Timeline
Administrative Assistant
Forrest Solutions
05.2022 - Current
Purser
American Queen Voyages
07.2021 - 04.2022
VIP Representative
The Rio Hotel and Casino
01.2020 - 03.2021
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