Alicia Diaz
Truchas,NM
Summary
Organized administrative professional experience in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in a fast-paced, high pressure environment. Expertise in scheduling, data entry, record keeping, and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Hardworking professional with experience with office operations and administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Communicative individual experience in providing exceptional customer service in a busy office environment. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customers and fostering positive relationships with customers.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Los Alamos Family care
Los Alamos, New Mexico
01.2024 - Current
- Registered new patients into practice management software program accurately entering demographic information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Nutrition Assistant
Los Alamos Medical Center
Los Alamos, New Mexico
08.2023 - 03.2024
- Counseled clients on selecting appropriate foods based on their medical conditions or allergies.
- Evaluated menus for compliance with established nutrition standards set forth by the organization.
- Inventoried kitchen supplies and equipment as needed for daily operations.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Collaborated with other healthcare professionals in order to provide comprehensive care to patients.
- Attended staff meetings to discuss current trends in nutrition care and patient satisfaction ratings.
- Conducted research on new products and recipes that adhere to nutritional standards.
- Assisted dietitians with meal planning for special needs patients based on individual requirements.
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
- Established and maintained thorough nutritional records and information.
Cosmetologist
Serenity Salon
Espanola, NM
03.2018 - 04.2019
- Emphasized product benefits and assisted clients in selecting retail products or services for hair or skin needs
- Cultivated repeat business by developing long-term relationships with regular customers
- Maintained a clean and safe work environment in accordance with company standards.
Receptionist
Santa Fe Community
Santa Fe, NM
01.2018 - 08.2018
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Provided typing, word processing, and clerical support and assisted with special projects
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extension
- Assisted in setting up online testing for students and also paper testing.
Lighting Specialist
Lowe's Home Improvment
Española, NM
01.2007 - 08.2007
- Maintained knowledge of sales and promotions, return policies and security practices.
- Presented products and services to prospective and existing customers to meet client needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Provided instruction on proper usage of various types of lighting equipment to customers.
- Installed new lighting fixtures, dimmers, and other electrical components as needed.
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier
Lowe's
Espanola, NM
08.2006 - 01.2007
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Operated cash register to receive payment by cash, check and credit card.
- Processed customer payments quickly and returned exact change and receipts.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Conducted price checks for special orders or discounts as requested by customers.
Home Health Caregiver
Amber Healthcare
Espanola, NM
01.2005 - 03.2006
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Helped client with medication self-administration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Transported individuals to medical appointments and assisted with errands.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Maintained records of patient care, progress or problems to report and discuss observations.
Cashier
Dairy Queen
Española, NM
06.2003 - 11.2003
- Followed established cash handling procedures when collecting payment from customers.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained safe food handling practices to prevent germ spread.
- Acquired new skills to support team and further accommodate customer needs.
- Replenished condiments at customer tables as needed.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
Education
EMT -
Santa Fe Community
01.2024
Cosmetology -
Vogue School of Cosmetology
10.2017
Skills
- Telephone skills
- Business Operations Understanding
- Organized administrative professional experience in providing exceptional customer service Skilled multitasker with the ability to maintain composure in a fast-paced, high pressure environment Expertise in scheduling, data entry, record keeping, and customer relations Proven ability to maintain professionalism and a positive attitude when interacting with clients Hardworking professional with experience with office operations and administrative support, and customer service Highly organized and self-motivated with excellent communication and interpersonal skills Demonstrated ability to prioritize tasks and meet deadlines Communicative individual experience in providing exceptional customer service in a busy office environment Skilled in managing multiple tasks with accuracy and efficiency Adept at creating and updating records and filing systems Committed to delivering best customers and fostering positive relationships with customers
- Languages
- I speak and write spanish and English
- Sorting and Labeling
- Verbal and Written Communication
- Time Management
- Organization skills
Timeline
Medical Assistant
Los Alamos Family care
01.2024 - Current
Nutrition Assistant
Los Alamos Medical Center
08.2023 - 03.2024
Cosmetologist
Serenity Salon
03.2018 - 04.2019
Receptionist
Santa Fe Community
01.2018 - 08.2018
Lighting Specialist
Lowe's Home Improvment
01.2007 - 08.2007
Cashier
Lowe's
08.2006 - 01.2007
Home Health Caregiver
Amber Healthcare
01.2005 - 03.2006
Cashier
Dairy Queen
06.2003 - 11.2003
EMT -
Santa Fe Community
Cosmetology -
Vogue School of Cosmetology
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