Alicia Diaz
Chicago,IL
Summary
Motivated customer service manager with nine years of experience in quality assurance, food safety, and operations management. Proven track record in training, cash management, and collaborative work environments. Seeking to leverage strong skills and a strong work ethic in a dynamic professional setting.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dunkin’ Donuts
11.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improve customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Manage weekly cash flow and deposits
Quality assurance
Hellofresh
12.2023 - 04.2024
- Ensured adherence to Good Manufacturing Practices, minimizing food safety risks
- Identified and mitigated food safety hazards, enhancing overall safety
- Regulated allergen labels on bins, ensuring compliance with safety standards
- Logged and monitored temperature data, maintaining optimal conditions
Office manager
Patino Trucking INC
07.2023 - 11.2023
- Responsible for directing all drivers to their daily/weekly job sites
- Managed office operations, overseeing billing, payroll, tax compliance, and driver coordination for optimal efficiency and client satisfaction
Foodservice Manager
Dunkin Donuts Franchise
05.2022 - 05.2023
- Managed customer service operations, ensuring quick and professional service
- Handled cash management, processed transactions, and maintained accurate sales reports
- Trained and supervised new employees, fostering a collaborative work environment
- Resolved customer complaints in-store and over the phone, enhancing customer satisfaction
Food Service Manager/Overnight Operations Manager
McDonald's Corporation
03.2015 - 05.2022
- Maintained workstation and equipment cleanliness, ensuring a hygienic environment
- Managed customer service operations, ensuring quick, professional service, resolving complaints efficiently
- Operated cash register, processed transactions, and maintained accurate cash reports
- Trained and supervised new employees, ensuring adherence to company standards
- Maintained cleanliness of workstations and equipment, promoting a safe environment
Education
Certification -
Tricocci University of Beauty Culture
Bridgeview, IL12.2019
Diploma -
Reavis High School
Burbank, IL12.2018
Skills
- Customer Service
- Cash Management
- Operations
- Training
- Complaint Resolution
- Scheduling
- Billing
- Invoicing
- Payroll
- Quality Assurance
- Food Safety
Accomplishments
- Ensured adherence to Good Manufacturing Practices, minimizing food safety risks.
- Identified and mitigated food safety hazards, enhancing overall safety.
- Regulated allergen labels on bins, ensuring compliance with safety standards.
- Logged and monitored temperature data, maintaining optimal conditions.
- Responsible for directing all drivers to their daily/weekly job sites.
- Managed office operations, overseeing billing, payroll, tax compliance, and driver coordination for optimal efficiency and client satisfaction.
- Managed customer service operations, ensuring quick and professional service.
Timeline
Assistant Manager
Dunkin’ Donuts
11.2024 - Current
Quality assurance
Hellofresh
12.2023 - 04.2024
Office manager
Patino Trucking INC
07.2023 - 11.2023
Foodservice Manager
Dunkin Donuts Franchise
05.2022 - 05.2023
Food Service Manager/Overnight Operations Manager
McDonald's Corporation
03.2015 - 05.2022
Certification -
Tricocci University of Beauty Culture
Diploma -
Reavis High School
Similar Profiles
Laiba SiddiqueLaiba Siddique
Crew Shift Leader at Dunkin’ DonutsCrew Shift Leader at Dunkin’ Donuts
Angela NaissAngela Naiss
Deli Clerk at Dunkin’ DonutsDeli Clerk at Dunkin’ Donuts
Oliver HerreraOliver Herrera
Assistant Manager/Manager Trainee at Dunkin’ DonutsAssistant Manager/Manager Trainee at Dunkin’ Donuts