Alicia Diaz
Rio Rancho,NM
Summary
Oversaw case management operations, ensuring safe environments while supervising staff and coordinating schedules. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
A New Day Youth and Family Services
06.2024 - 07.2025
- Create a nurturing and secure living environment for youth. Foster respect, empathy, and accountability among youth and staff.
- Monitor medication administration, document receipt and storage
- Organize outings and recreational activities
- Receive and evaluate referrals for safe house placement.
- Conduct thorough intake procedures and documentation.
- Manage discharge processes and collaborate on individualized shelter plans.
- Work with case workers to determine appropriate next placements.
- Schedule team meetings to discuss youth progress and challenges.
- Ensure staff are informed and engaged in care and support.
- Oversee facility cleanliness and organization, document relevant information, and submit reports.
- Manage weekly schedules, provide constructive feedback, and ensure staff complete duties at the start and end of each shift.
- Offer ongoing support and guidance.
- Promote a positive team atmosphere.
- Maintain accurate records of incidents and communications.
Dental Assistant
South Valley Children's Dentistry & Orthodontics
07.2019 - 12.2020
- Prophy cleanings, x-ray placements, sterilization, exams, setting up treatments/operations and breaking down room.
- Orthodontic assistant, bonding/debonding, changing out wire and elastics, prepping broken brackets, impressions, photos for initial start, scanning, retainers.
Office Manager
Wholesale Timber & Viga
09.2014 - 12.2016
- Managed time cards and payroll for all employees, created material cut lists for each department that needed to be completed each day to fill all orders and at the end of the shift I would check each list to confirm what orders were completed with department leads.
- Verified with employees at the end of shift that all duties were completed before clocking out.
- Led safety meetings with all employees at the start of each week.
- Office duties included placing orders, submitting bids, quotes, bank reconciliation, deposits, accounts receivable and payables, inventory, placing orders for stock.
Bartender/Banquet Server
Howard Johnson/Toro Burger Bar
07.2014 - 11.2016
- Open/close, stock bar, take customer orders, serve, manage register, mix and serve drinks, close till end of night, clean up.
Assistant Manager
Hawaiian lights
03.2011 - 02.2014
- Employee schedules, time sheets, and making sure all employee tasks were completed at the end of each shift and timing on all beds matched up with employee check in on time sheet.
- Verified all employee sales and contracts.
- Inventory, set up new customers, sales, maintain cleanliness of store.
- Open and close store.
Customer Service Representative
Qualfon
05.2009 - 12.2010
- Provide account details for capital one, collect payments, update account information as needed.
- Sell identity theft protection.
Education
undefined
New Mexico Institute of Dental Assisting
01.2019
Diploma - undefined
Priest River Lamanna High School
01.2008
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Certification
- First Aid Certification/CPR
- Certified Dental Assistant
Timeline
Program Manager
A New Day Youth and Family Services
06.2024 - 07.2025
Dental Assistant
South Valley Children's Dentistry & Orthodontics
07.2019 - 12.2020
Office Manager
Wholesale Timber & Viga
09.2014 - 12.2016
Bartender/Banquet Server
Howard Johnson/Toro Burger Bar
07.2014 - 11.2016
Assistant Manager
Hawaiian lights
03.2011 - 02.2014
Customer Service Representative
Qualfon
05.2009 - 12.2010
undefined
New Mexico Institute of Dental Assisting
Diploma - undefined
Priest River Lamanna High School