Alicia Dillon
Gordonsville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Family Manager
Self Employed Services
02.2018 - Current
- Enhanced family communication by implementing a weekly meeting to discuss schedules, priorities, and concerns.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Developed strong relationships with educators and healthcare providers for optimal support of family members.
- Maintained a clean and organized household for improved efficiency and stress reduction.
Service Advisor
Motor Trucks/Kenworth NW
12.2010 - 02.2018
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Warranty Administrator
Motor Trucks/Kenworth NW
12.2010 - 02.2018
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
Education
Bachelor of Science - Nursing
Cumberland University
Lebanon, TN12.2025
Associate of Science - Liberal Arts And Sciences
Whatcom Community College
Bellingham06.2023
Skills
- Safety Instruction
- Analytical Thinking
- Interpersonal Skills
- Time management abilities
- Heartsaver First Aid CPR AED
- Attention to Detail
- Problem-Solving
- Emotionally supportive
- Paperwork coordination
- Recordkeeping skills
Timeline
Family Manager
Self Employed Services
02.2018 - Current
Service Advisor
Motor Trucks/Kenworth NW
12.2010 - 02.2018
Warranty Administrator
Motor Trucks/Kenworth NW
12.2010 - 02.2018
Bachelor of Science - Nursing
Cumberland University
Associate of Science - Liberal Arts And Sciences
Whatcom Community College
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