Alicia D. Katsares
Coatesville,USA
Summary
A highly accomplished Learning & Development/Talent Management leader with a strong background in project management, and business process improvement and execution. Skilled in building high-impact programs and implementing HR systems that enhance operational efficiency. Excel at managing complex projects, prioritizing initiatives, and delivering measurable improvements across diverse functions. Strong analytical and problem-solving abilities. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Manager, Learning & Development
Momentum Financial Services Group
Coatesville, USA
09.2018 - 10.2024
- Company Overview: One of the largest providers of alternative financial solutions in North America, offering a variety of products both digitally and in retail locations throughout the United States and Canada.
- Led the Learning & Development (L&D), internal communications, and translations team.
- Managed the implementation of learning strategies, analysis, design, development, and evaluation of training based on adult learning theories and principles, and identification and execution of development program improvements.
- Directed the implementation of learning initiatives across onboarding, leadership, professional development, and functional skill development, enhancing employee performance and retention.
- Partnered with business stakeholders as a learning consultant to analyze, design, and recommend strategic training solutions that align with organizational goals, to fill knowledge gaps.
- Created, implemented, and oversaw internal communications for retail operations, including ownership and maintenance of the company intranet, increasing employee engagement by 25%.
- Realized annual savings of over $140K by restructuring existing programs, implementing new standards, and partnering with vendors to ensure that content meets regulatory requirements.
- One of the largest providers of alternative financial solutions in North America, offering a variety of products both digitally and in retail locations throughout the United States and Canada.
Assistant Vice President, Global Talent Management
Chubb
Philadelphia, USA
05.2017 - 07.2018
- Company Overview: The world’s largest publicly traded P&C insurance company and the largest commercial insurer in the U.S. Operating in 54 countries and territories, with approximately 40,000 employees.
- Member of the Global Talent & Development Operations team, responsible for the execution of talent processes across multiple business units and geographies.
- Managed and developed a team of talent management analysts.
- Managed performance, succession planning, and talent review processes within the organization’s global talent management system (Cornerstone), including ongoing enhancements to improve functionality and the user experience.
- Enhanced data security and compliance by designing a governance model and optimizing security roles, reducing data risk organization-wide.
- Led the implementation of new features and continuous improvement initiatives, including system configuration and process design.
- Developed content for, and designed, a comprehensive Competency Toolkit, offering employees accessible development resources through curated experiential, exposure, and educational activities.
Associate Business Consultant
The Educe Group
Philadelphia, USA
10.2016 - 04.2017
- Company Overview: A consulting firm specializing in the implementation and adoption of talent management technologies.
- Associate business consultant responsible for requirements analysis, business process mapping, training, solution design, and implementation of learning, performance, succession planning, recruiting, and compensation within the Cornerstone Talent Management System.
- Served as the liaison between the client business teams, the technical resources assigned to the project, and the software vendor.
Manager, Human Resources
Pep Boys
Philadelphia, USA
08.2015 - 10.2016
- Company Overview: Icahn Automotive Group LLC is an automotive aftermarket retail and service chain with over 22,000 employees throughout the U.S., Canada, and Puerto Rico.
- Analyzed, planned, and forecasted the HR budget, and ensured 100% accuracy.
- As a member of the Merger & Acquisition integration team, I identified and realized 34% cost savings by negotiating new terms with vendors, ensuring consistency across three merging companies.
- Led the implementation of ADP Vantage HCM (Recruiting, Core HR, Payroll, GL, Benefits, Time & Labor) as part of a harmonization effort, resulting in the elimination of duplicate and disparate systems to create efficiencies and reduce manual efforts for three merging companies.
- Led comprehensive performance management, succession planning, talent review, and merit processes, ensuring alignment with company goals, and promoting a high-performance culture.
Project Manager, Human Resources
Pep Boys
Philadelphia, USA
02.2015 - 08.2015
- Managed the upgrade of the Applicant Tracking System to a new platform, identified process and system gaps, and created targeted solutions to streamline recruitment processes, which enhanced the candidate experience while reducing the number of incomplete applications by 30%.
- Partnered with ASE (Automotive Service Excellence) to establish an inbound data feed to the internal LMS (Cornerstone), which ensured 100% accuracy of employee training records and required certifications were kept current.
- Hired, trained, and managed the Talent Management System Administrator.
Systems Analyst, Learning & Development
Pep Boys
Philadelphia, USA
12.2013 - 02.2015
- Drove the Learning & Development team’s intelligent use of HR technology, supporting the sourcing, development, and integration of wide-scale technology initiatives to gain greater impact from learning and organizational development strategies, and practices.
Project Manager, Learning & Development
NetJets
Columbus, USA
- Company Overview: An industry leader in shared aircraft ownership (private aviation) with over 9,000 employees in North America and Europe.
- Sole business owner of the enterprise-wide Talent Management System (TMS), Cornerstone, for three operating companies.
- Created and managed new performance and succession management programs.
- Managed the vendor relationship and served as the TMS subject-matter expert.
Program Coordinator, Performance Improvement/Quality Development
NetJets
Columbus, USA
- Managed the career development program, designed the program curriculum, and coordinated all matrix training.
- Developed content and created e-learning courses and training materials.
Office Manager
NetJets
Columbus, USA
- Managed and trained the administrative support team, and directed all administrative support functions.
- Served as departmental Process-Based Management Liaison/Internal Consultant, facilitated, educated, and organized the deployment of Process-Based Management throughout the organization by mapping cross-functional processes, identifying, and filling all process gaps for smooth execution.
Education
Associate of Applied Science (A.A.S.) - Business Management
Columbus State Community College
Columbus, OHBachelor of Science - Management And Leadership
Franklin University
Columbus, OHSkills
- Learning and Development
- Succession Planning
- Performance Management
- Project Management
- Change Management
- Process Optimization
- HR Systems
Certification
Everything DiSC Workplace Certification, Classroom
Timeline
Senior Manager, Learning & Development
Momentum Financial Services Group
09.2018 - 10.2024
Assistant Vice President, Global Talent Management
Chubb
05.2017 - 07.2018
Associate Business Consultant
The Educe Group
10.2016 - 04.2017
Manager, Human Resources
Pep Boys
08.2015 - 10.2016
Project Manager, Human Resources
Pep Boys
02.2015 - 08.2015
Systems Analyst, Learning & Development
Pep Boys
12.2013 - 02.2015
Program Coordinator, Performance Improvement/Quality Development
NetJets
Office Manager
NetJets
Project Manager, Learning & Development
NetJets
Associate of Applied Science (A.A.S.) - Business Management
Columbus State Community College
Bachelor of Science - Management And Leadership
Franklin University
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