Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Dobbs

Bartlesville,OK

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Coffeyville Regional Medical Center
05.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

Patient Scheduling Coordinator

Coffeyville Regional Medical Center
05.2019 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Prior Authorization Specialist

Coffeyville Regional Medical Center
05.2019 - Current
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
  • Researched denied claims and contacted insurance companies to resolve these issues.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Developed and maintained productive working relationships with healthcare providers.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Assisted clients with completion of applications and paperwork.

Medical Assistant

GenerationsFamily Med Clinic
03.2017 - 05.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.

Job Coach

Bios
02.2016 - 05.2017
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Developed and maintained relationships with community resources to support job coaching.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Collaborated with local employers to identify job opportunities for clients.

Education

Associate of Applied Science - Meidcal Assitant

Brown Mackie College -
Tulsa, OK
05.2017

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2016

Skills

  • Data Entry
  • Patient Flow Management
  • HIPAA Compliance
  • Medical Billing
  • Patient Scheduling
  • Medical Terminology

Timeline

Medical Assistant

Coffeyville Regional Medical Center
05.2019 - Current

Patient Scheduling Coordinator

Coffeyville Regional Medical Center
05.2019 - Current

Prior Authorization Specialist

Coffeyville Regional Medical Center
05.2019 - Current

Medical Assistant

GenerationsFamily Med Clinic
03.2017 - 05.2019

Job Coach

Bios
02.2016 - 05.2017

Associate of Applied Science - Meidcal Assitant

Brown Mackie College -

High School Diploma -

Penn Foster Career School

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