Alicia Donghia
Port Saint Lucie,FL
Summary
Multi-talented Regional Manager with excellent leadership, organizational, and communication skills. Well versed in overseeing regional operations, team management and enhancing productivity through effective processes and methodologies. Adept at fostering strong relationships and resolving issues to drive operational success. Eager to apply adaptability, efficiency, and attention to detail in a dynamic managerial role.
Overview
20
20
years of professional experience
Work History
Regional Manager
Waters Edge Dermatology
Stuart , FL
2023.07 - Current
- Mentored office managers, providing guidance on proper processes and methodologies.
- Enhanced individual location efficiency by implementing effective leadership restructure.
- Handled human resource concerns and implemented strategies for consistent and efficient issue resolution
- Conducted weekly visits to 8 locations, verifying full functionality and effective operations.
- Cultivated and strengthened lasting patient relationships with strong issue resolution and communication skills.
- Collaborated with Recruitment and HR team to identify organizational needs and position requirements for prospective candidates.
- Performed employee performance evaluations and executed necessary measures to enhance efficiency.
- Analyzed and integrated updates to the established policies and procedures
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Consulted department managers about staffing requirements and shift modifications.
- Experienced in accurately reviewing time cards to ensure seamless payroll processing
Cosmetic Medical Assistant Team Lead
Waters Edge Dermatology
Stuart , FL
2022.06 - 2023.07
- Assisted in patient preparation for laser procedures, including numbing and providing support throughout laser treatment and Profound RF.
- Expert in phlebotomy techniques and handling of PRP.
- Demonstrated expertise in capturing pre and post operative photographs by ensuring proper patient positioning and optimized camera angles.
- Succeeded in maintaining comprehensive and precise chart documentation through effective use of the Electronic Health Record (EHR) system.
- Stay current with all office products to accurately respond to patient inquiries for sales.
Patient Care Coordinator/CoolSculpting Specialist
Vinyard Institute of Plastic Surgery
Port Saint Lucie , FL
2021.08 - 2022.05
- Provided patients with necessary treatment and procedural guidance.
- Sent request for medical clearance, obtained clearance promptly and faxed to surgery facility
- Acquired appropriate pre and post-operative pictures, then produced captivating imagery to showcase transformation for advertising purposes.
- Provided pre and post-operative follow-up care including suture removal, dressing changes, drain care, and drain removal.
- Scheduled surgeries based on physician workload and ensured efficient turnaround times.
- Prepared in-office surgical rooms by sterilizing and arranging operating equipment and instruments with careful attention to detail.
- Achieving positive patient outcomes through effective assessment and treatment with CoolSculpting Elite
- Increased sales percentages by utilizing a consultative, value-focused approach to customer service.
Aesthetic Clinical Supervisor, Office Manger
WatersEdge Dermatology, Plastic surgery & Medspa
Port Saint Lucie , FL
2007.05 - 2021.08
Medical Assistant
Planned Parenthood
Stuart , FL
2006.04 - 2007.05
Medical Assistant
Dermatology Center
Stuart , FL
2004.03 - 2006.04
Education
CDT -
The Association of Certified Dermatology Techs
12.2018
Mohs Micrographic Technology
National Society of Histotechnology
11.2016
High School Diploma -
Martin County Vocational School
01.2003
Indian River State College
Ft. Pierce, FLSkills
- Communication: Excellent verbal and written communication skills
- Organizational: Highly organized, detail oriented, proficient in time management
- Management: Team management, relationship development, confidentiality
- Administrative: Inventory and supply management, problem-solving, scheduling, time card and payroll processing
- Techinical: Proficient in Nextech, Modmed, EHR systems
Timeline
Regional Manager
Waters Edge Dermatology
2023.07 - Current
Cosmetic Medical Assistant Team Lead
Waters Edge Dermatology
2022.06 - 2023.07
Patient Care Coordinator/CoolSculpting Specialist
Vinyard Institute of Plastic Surgery
2021.08 - 2022.05
Aesthetic Clinical Supervisor, Office Manger
WatersEdge Dermatology, Plastic surgery & Medspa
2007.05 - 2021.08
Medical Assistant
Planned Parenthood
2006.04 - 2007.05
Medical Assistant
Dermatology Center
2004.03 - 2006.04
CDT -
The Association of Certified Dermatology Techs
Mohs Micrographic Technology
National Society of Histotechnology
High School Diploma -
Martin County Vocational School
Indian River State College
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