ALICIA DORAN
Independence,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals wth the willingness to learn
Overview
6
6
years of professional experience
Work History
Claims Specialist
Instant Auto
01.2022 - Current
- Reviewed incoming documentation for completeness prior to processing a claim
- Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details
- Drafted letters of denial or notification of payment in response to claimant inquiries
- Analyzed claims data to determine appropriate resolution of cases according to company policies and procedures
- Explained partial and full denials for items not covered under policies
- Interviewed clients and took calls to provide customer service and obtain information on claims
- Maintained accurate records of all claim activities in the database system
- Attached information to claim file
- Utilized problem-solving skills to investigate complex insurance claims with multiple factors
- Collaborated with other departments such as Underwriting, Sales, Accounting, Legal when necessary
- Calculated amount of claim
- Corresponded with insured and agent to obtain information and to inform them of account status and changes
- Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors
- Examined letters from policyholders and agents, original insurance applications, and other company documents to determine if changes were needed and effects of changes
- Obtained and reviewed vehicle photos and accident scene photos to aid in determining liability.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Completed recordkeeping, filing and data entry duties.
- Completed data entry tasks with accuracy and efficiency.
Solar Setter
Safe Haven Security Services
11.2021 - 01.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Utilized sales techniques to build customer interest and close sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Recruiter Coordinator
Lyneer Staffing Solutions
05.2018 - 11.2021
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Scheduled and conducted [Number] interviews each week.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Collections Specialist
Instant Auto
03.2023 - Current
- Reviewed incoming documentation for completeness prior to processing a claim
- Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details
- Drafted letters of denial or notification of payment in response to claimant inquiries
- Analyzed claims data to determine appropriate resolution of cases according to company policies and procedures
- Explained partial and full denials for items not covered under policies
- Interviewed clients and took calls to provide customer service and obtain information on claims
- Maintained accurate records of all claim activities in the database system
- Attached information to claim file
- Utilized problem-solving skills to investigate complex insurance claims with multiple factors
- Collaborated with other departments such as Underwriting, Sales, Accounting, Legal when necessary
- Calculated amount of claim
- Corresponded with insured and agent to obtain information and to inform them of account status and changes
- Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors
- Examined letters from policyholders and agents, original insurance applications, and other company documents to determine if changes were needed and effects of changes
- Obtained and reviewed vehicle photos and accident scene photos to aid in determining liability.
Reviewing Resumes
01.2023 - Current
Education
MCC
01.2020
Skills
- Customer Experience
- Organizational Skills
- Conflict Resolution
- Problem Resolution
- Friendly, Positive Attitude
- People Skills
- Microsoft Office
- Customer Service
- Critical Thinking
- Computer Skills
- Reliable & Trustworthy
- Quality Assurance
- Background checks
- Everify
- Work Authorizations
- Filing Systems
- Microsoft Excel
- Employee Hiring
- Onboarding New Employees
- Screening Processes
- Client Correspondence
- Candidate Searching
- Recruiting Processes
- Strategic Thinking
- Troubleshooting abilities
- Detail work
References
References available upon request
Timeline
Collections Specialist
Instant Auto
03.2023 - Current
Reviewing Resumes
01.2023 - Current
Claims Specialist
Instant Auto
01.2022 - Current
Solar Setter
Safe Haven Security Services
11.2021 - 01.2022
Recruiter Coordinator
Lyneer Staffing Solutions
05.2018 - 11.2021
MCC
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