Alicia Dudesek
BARTLETT,IL
Summary
Experienced manager with a focus on customer service and quality deliverables. Seeking a challenging role to utilize my extensive experience in quality assurance management; showcasing strong organizational, critical thinking, and analytical skills. Eager to contribute my attention to detail and problem-solving abilities to a team and revitalize my professional career after devoting several years to raising a family.
Overview
9
9
years of professional experience
Work History
Manager of Quality Assurance and Registrar Service
Saint James School Of Medicine, HRDS Inc.
05.2015 - 05.2018
- Managed four distinct business areas including QA, Registrar, Reception and Clinical Services.
- Oversaw compilation and submission of residency and fellowship applications ensuring accuracy of academic record and documentation.Pioneered a third-party assessment program to evaluate student board exam readiness and enhance program quality.
- Fostered beneficial relationships with hospital affiliates, external examiners and other vendors.
- Regularly audited and updated website content, educational materials, forms and other documents to ensure all were up-to-date and accurate.
- Maintained all previous responsibilities.
QA Manager and Assistant Registrar
Saint James School Of Medicine, HRDS Inc.
01.2014 - 04.2015
- Designed, and reported on KPIs for data-driven decision-making.
- Recruited, supervised, trained, and led student-facing administrative teams across multiple schools/countries.
- Collected, recorded and audited all course grades and test scores entered into the student management system.
- Completed graduation audits to ensure all required documents, coursework, and exams were completed prior to degree conferral.
- Monitor and report on completion rates for various program requirements.
- Maintained all previous responsibilities.
Quality Assurance Manager
Saint James School Of Medicine, HRDS Inc.
04.2013 - 12.2013
- Created, administered and reported on feedback surveys.
- Actively participated in and contributed to external audit processes, ensuring compliance, accuracy, and adherence to industry standards.
- Developed and maintained SOPs for Quality Assurance processes.
- Orchestrated Quality Assurance Committee meetings, ensuring course and program quality and regulatory compliance.
Quality Assurance Analyst
American InterContinental University, CEC
12.2008 - 01.2013
- Demonstrated progressive career growth, adaptability and leadership.
- Actively participated in external audits, ensuring compliance and accuracy.
- Conducted internal audits for various processes, ensuring accuracy and compliance.
- Utilized audit data to identify error trends, pinpoint training needs, and improve processes.
- Produced performance progress reports with investigative analysis and remediation recommendations.
- Created and delivered training for consistent and accurate evaluations.
- Facilitated interdepartmental meetings to enhance coordination and process improvement.
- Managed tasks and deadlines through daily reporting and communications.
Education
MBA - Operations Management
American InterContinental University
Schaumburg, ILBachelor of Science - Biology
Illinois State University
Normal, ILSkills
- Team Leadership
- Process Improvement
- Administration and Reporting
- Cross-Functional Teamwork
- Verbal and written communication
- Policy Implementation
- Complex Problem-Solving
- Documentation And Reporting
- Project Management
- Quality Assurance
- Self-Directed
- Accreditation/ Regulation
Timeline
Manager of Quality Assurance and Registrar Service
Saint James School Of Medicine, HRDS Inc.
05.2015 - 05.2018
QA Manager and Assistant Registrar
Saint James School Of Medicine, HRDS Inc.
01.2014 - 04.2015
Quality Assurance Manager
Saint James School Of Medicine, HRDS Inc.
04.2013 - 12.2013
Quality Assurance Analyst
American InterContinental University, CEC
12.2008 - 01.2013
MBA - Operations Management
American InterContinental University
Bachelor of Science - Biology
Illinois State University
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