Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
Generic

Alicia Duncan

Atlanta,GA

Overview

2
2
years of professional experience

Work History

Sales Associate

Best Buy
06.2024 - Current
  • Assist an average of 30–50 customers per shift, helping them find products that match their needs and budget
  • Process 30+ transactions per shift, including purchases, returns, and exchanges, while maintaining accuracy
  • Regularly up-sell warranty protection and store memberships, meeting or exceeding sales targets
  • Educate customers on product features and benefits, leading to higher customer satisfaction and repeat visits

Host

Superica
09.2022 - 06.2024
  • Greeted and assisted an average of 80–100 guests per shift, providing friendly and efficient service
  • Managed the waiting list and estimated wait times with 85–90% accuracy, helping to streamline table turnover
  • Communicated with wait staff to maintain efficient seating flow, reducing guest wait times and optimizing table use
  • Answered 20+ phone inquiries per shift, assisting with the wait list, menu questions, and general customer concerns
  • Helped reset and clean tables within 5 minutes, ensuring a smooth dining experience for new guests

Education

Bachelor of Arts - Speech Communications

Georgia State University
Atlanta, GA
12-2024

Skills

  • Adaptable
  • Organized
  • Detail-oriented
  • Patient
  • Receptive
  • Trustworthy

Awards And Acknowledgements

  • Spring 2021: Georgia State University Dean’s List
  • Fall 2021: Georgia State University Dean’s List
  • Spring 2023: Georgia State University Dean’s List

Timeline

Sales Associate

Best Buy
06.2024 - Current

Host

Superica
09.2022 - 06.2024

Bachelor of Arts - Speech Communications

Georgia State University

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Alicia Duncan