Alicia Duncan
Atlanta,GA
Overview
2
2
years of professional experience
Work History
Sales Associate
Best Buy
06.2024 - Current
- Assist an average of 30–50 customers per shift, helping them find products that match their needs and budget
- Process 30+ transactions per shift, including purchases, returns, and exchanges, while maintaining accuracy
- Regularly up-sell warranty protection and store memberships, meeting or exceeding sales targets
- Educate customers on product features and benefits, leading to higher customer satisfaction and repeat visits
Host
Superica
09.2022 - 06.2024
- Greeted and assisted an average of 80–100 guests per shift, providing friendly and efficient service
- Managed the waiting list and estimated wait times with 85–90% accuracy, helping to streamline table turnover
- Communicated with wait staff to maintain efficient seating flow, reducing guest wait times and optimizing table use
- Answered 20+ phone inquiries per shift, assisting with the wait list, menu questions, and general customer concerns
- Helped reset and clean tables within 5 minutes, ensuring a smooth dining experience for new guests
Education
Bachelor of Arts - Speech Communications
Georgia State University
Atlanta, GA12-2024
Skills
- Adaptable
- Organized
- Detail-oriented
- Patient
- Receptive
- Trustworthy
Awards And Acknowledgements
- Spring 2021: Georgia State University Dean’s List
- Fall 2021: Georgia State University Dean’s List
- Spring 2023: Georgia State University Dean’s List
Timeline
Sales Associate
Best Buy
06.2024 - Current
Host
Superica
09.2022 - 06.2024
Bachelor of Arts - Speech Communications
Georgia State University