Alicia Dunn- McClain
Philadelphia,PA
Summary
Dynamic Leasing Professional with a proven track record at Morgan Properties, excelling in tenant relations and effective negotiation. Skilled in fair housing policies and record keeping, I streamlined leasing processes, boosting conversion rates and enhancing tenant satisfaction. Committed to fostering teamwork and mentoring staff, I drive results through strategic marketing and personalized service.
Overview
14
14
years of professional experience
Work History
Leasing Professional
Morgan Properties
10.2022 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Invited prospects to fill out application upon completion of property tour.
Assistant Manager
Allied Universal Security Services
03.2011 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Communications
East New York Family Academy
Brooklyn, NY06.2001
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Training and mentoring
- Team building
- Record keeping
- Effective negotiation
- Business processes and procedures
- Prospecting assistance
Timeline
Leasing Professional
Morgan Properties
10.2022 - Current
Assistant Manager
Allied Universal Security Services
03.2011 - 10.2022
Communications
East New York Family Academy
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