Alicia Duran
Harrisville,UT
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Senior Level Order Selector
Associated Foods Distribution Center
Farr West, UT
01.2017 - Current
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Generated reports to track productivity and identify errors in data entry process.
- Resolved discrepancies between source documents and computer entries through careful review.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Inspected product for damages or defects before placing them into containers.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Monitored expiration dates when selecting items for order fulfillment purposes.
Customer Service Representative
Home Depot
Ogden, 84401
01.2015 - 09.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Accurately entered and updated customer data into the company database system.
- Maintained confidentiality of sensitive customer information records.
Education
High School Diploma -
Ogden High School
Ogden, UT01-2006
Skills
- Keyboard shortcuts
- Quality control procedures
- Research and analysis
- Microsoft office expertise
- Administrative support
- Mentoring and training
- Workplace safety
- Order picking and processing
Timeline
Senior Level Order Selector
Associated Foods Distribution Center
01.2017 - Current
Customer Service Representative
Home Depot
01.2015 - 09.2016
High School Diploma -
Ogden High School
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