Alicia Duran
Battle Creek ,MI
Summary
Dynamic and dependable professional with extensive experience in travel and long-term babysitting, fostering strong relationships with families. Proven ability to enhance parent satisfaction through consistent service and effective communication. Previously excelled as a Customer Service Representative at McDonald's, resolving conflicts with empathy and professionalism. Skilled in children of 4m-10yrs of age.
Overview
9
9
years of professional experience
Work History
Babysitting
Myself
01.2016 - Current
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
Customer Service Representative
Mcdonalds
2593 Capital Ave SW
03.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Education
Battle Creek Central Highschool
100 W Van Buren St05.2024
Skills
- Travel babysitting
- Professional Babysitting
- Long-Term Babysitting
- 4m-10yrs of age
Timeline
Customer Service Representative
Mcdonalds
03.2024 - 01.2025
Babysitting
Myself
01.2016 - Current
Education
Battle Creek Central Highschool