Alicia Edwards
Irvington,NJ
Summary
Detail-oriented team player with strong organizational skills seeking a full-time entry level position in a company. Willingness to learn, adapt and work with others to achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Caregiver
Community Access Unlimited
10.2021 - Current
- Completed activities of daily living for clients unable to self-care, and assisted those with limited mobility in completing tasks.
- Administered medication as directed by physician.
- Documented patient information and care activities in electronic health record.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
Technical Support Specialist
Altice USA
05.2018 - 09.2019
- Managed high levels of call flow and responded to customers' technical support needs.
- Resolved 15-20 technical support inquiries per day.
- Used ticketing systems to manage and process support actions and requests.
- Patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Call Center Representative
Bed Bath & Beyond
08.2016 - 05.2018
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handles over 100 interactions between calls and emails while being clear, compelling, and personable.
- Use software system to place orders, process transactions, gather customer's information and troubleshoot customers' issues.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Handling over 100 interactions between calls, emails, and chats, while being clear, compelling, and personable
Education
Associate of Science - General Science
Essex County Community College
Newark05.2024
High School Diploma -
Eastside High School
Paterson, NJ06.2012
Skills
- Communication, problem-solving, and organizational skills
- Strong computer skills
- Multi-tasking capabilities
- Team player
- MS Office
- AS400
Certification
Microsoft Office Specialist - Associate
Timeline
Residential Caregiver
Community Access Unlimited
10.2021 - Current
Technical Support Specialist
Altice USA
05.2018 - 09.2019
Call Center Representative
Bed Bath & Beyond
08.2016 - 05.2018
Associate of Science - General Science
Essex County Community College
High School Diploma -
Eastside High School
Microsoft Office Specialist - Associate
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