Alicia Edwards
Discovery Bay,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Target
Antioch, CA
02.2017 - 08.2021
- Stocked shelves with merchandise when needed.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- .Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Receptionist
ITO CARIANI
Hayward
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Used company bagging system to create badges for new employees and visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
- Collated, bound and stored computer-generated reports.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Reported suspicious individuals to supervisor.
- Served as company concierge to employees requiring assistance help with travel arrangements.
Education
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA06-2002
Skills
- Cash Control Guidelines
- Cash Register Operations
- Cashier Training
- Merchandise Restocking
- Shelf Stocking
- Balance Reconciliations
- Company Policies
- Team Leadership
- Mathematical Accuracy
Timeline
Cashier Team Lead
Target
02.2017 - 08.2021
Receptionist
ITO CARIANI
Bachelor of Arts - Psychology
California State University - East Bay