Alicia Edwards
Real Estate Professional
Atlanta,GA
Summary
Hospitality & Property Turnover Supervisor with 8+ years of experience overseeing property readiness, turnovers, and guest-facing operations. Skilled in leading cleaning crews, coordinating logistics, and implementing detailed quality-control procedures to ensure every property meets the highest guest-ready standards. Adept at balancing scheduling demands, resolving issues in real-time, and maintaining smooth collaboration between cleaning, maintenance, and guest services teams. Known for strong attention to detail, a hands-on leadership style, and a passion for creating seamless guest experiences that drive positive reviews and brand reputation
Overview
9
9
years of professional experience
Work History
Licensed Real Estate Agent
Homesmart Realty
07.2016 - 06.2025
- Coordinated property showings and ensured homes were properly staged, clean, and guest-ready.
- Managed client expectations by proactively addressing concerns and providing seamless move-in/move-out experiences.
- Balanced scheduling and logistics for multiple property visits daily, ensuring smooth transitions.
- Maintained strong attention to detail in contracts, compliance, and documentation to support client trust and satisfaction. Coordinated properly showings and inspections, ensuring each location was staged, cleaned and secure prior to client visits.
- Supported occupancy goals by preparing spaces, moving equipment, and assisting with setup to maintain presentation standards.
- Handled client inquiries with professionalism, resolving conflicts and maintaining positive relationship in high-pressure environments.
- Maintained strict attention to detail in compliance paperwork and operational processes.
- Worked flexible hours in diverse environments, adapting quickly to changing schedules and client needs.
Hospitality Operations Supervisor
Casa 2 Casa Properties
08.2020 - 03.2025
- Supervised property turnovers to ensure every unit met guest-ready standards, coordinating cleaning, staging, and quality inspections.
- Created and implemented turnover checklists and SOPs to improve consistency and guest satisfaction.
- Oversaw contractors and cleaning crews, providing coaching and accountability to maintain high service levels.
- Scheduled daily turnovers, balancing logistics and deadlines to ensure on-time readiness for new guests or tenants.
- Performed property inspections to identify cleaning, amenity, and maintenance deficiencies, addressing them immediately and implementing preventative solutions.
- Collaborated with maintenance and guest services teams to resolve reported issues quickly and maintain positive reviews.
Property Acquisitions Specialist
Penn Realty
07.2016 - 03.2020
- Conducted property walkthroughs and inspections to evaluate cleanliness, safety, and readiness before acquisition.
- Coordinated with maintenance and vendors to address deficiencies and prepare properties for tenant or guest use.
- Managed multiple projects simultaneously, often in fast-paced environments with strict deadlines.
- Built and maintained strong relationships with property owners and investors through consistent service and reliable communication.
Education
Real Estate License -
Barney Fletcher Real Estate School
Business Management
Valdosta State University
High School Diploma -
North Cobb High School
Skills
Hospitality & Guest Experience Management
Property Turnover & Readiness
Team Leadership & Training
Scheduling & Logistics Coordination
Quality Control & Inspections
Operations & SOP Implementation
Time Management & Efficiency
Personal Information
Timeline
Hospitality Operations Supervisor
Casa 2 Casa Properties
08.2020 - 03.2025
Licensed Real Estate Agent
Homesmart Realty
07.2016 - 06.2025
Property Acquisitions Specialist
Penn Realty
07.2016 - 03.2020
Real Estate License -
Barney Fletcher Real Estate School
High School Diploma -
North Cobb High School
Business Management
Valdosta State University
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