Alicia Elliott
Costa Mesa,CA
Summary
My background since 2000 has been in Mortgage, Real Estate, Escrow Settlement Agent services, Title, Asset manager, Loan processor and currently a Mortgage sales coordinator.
I am a seasoned operational support professional with broad experience in back-end systems management. I thrive in matrixed organizations . I am known as a go-to person for problem solving, especially when it involves maintaining key client relationships. I am the rare person who is both detail-oriented and people-oriented.
Successfully I manage high volumes of loan transactions and documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Mortgage Assistant
Wells Fargo Bank Home Mortgage
Newport Beach, CA
08.2018 - Current
- Monitored all stages of the loan process from pre-qualification through post-closing activities.
- Awarded by the divisions branch manager an award in 2023 for demonstrating exemplary customer service.
- Verified customer data, such as income, credit history and employment information, to ensure accuracy of loan documents.
- Worked directly with the processing to keep deadlines on track.
- Managed Marketing campaigns for our Real Estate partners. Distributed open house flyers and marketing materials for open houses.
- Managed Condo project approvals for all new and existing Condo project developments. Worked with the Builder to gather supporting documentation for all approvals.
- Ordered Appraisals and reviewed appraisal reports for accuracy and kept track of any Final Inspection's that are needed.
- Maintained accurate records of all loan files in accordance with company policies and procedures.
Senior Loan Processor
Wells Fargo Bank Home Mortgage
Mission Viejo, CA
05.2016 - 08.2018
- Worked as a dedicated loan processor to 3 top Private Mortgage Bankers and managed their pipelines from submission of the application to processing until closing and funding of the loan.
- Analyzed income documentation
- Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
- Verified credit reports for accuracy and completeness prior to loan approval.
- Coordinated document preparation with attorneys, title companies, lenders, and other third parties as needed.
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Prepared detailed reports of all financial transactions associated with each loan application.
Loan Processor
Monarch Capital Home Loans
Aliso Viejo, CA
08.2014 - 05.2016
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Helped Escrow and our funder complete all funding conditions promptly in order to fund loan on or before deadlines.
- Submitted loan applications to underwriting department for review and approval process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
Education
Bachelor of Arts - Liberal Studies, HealthScience
Cal State Fullerton
Fullerton, CA05.2013
Certified Pilates Instructor -
Studio Du Corp
Irvine, CA08-2010
Skills
- Client services: I am often client facing and know what it means to be a part of the sales team- keeping clients on-board as I work through the operational process
- Matrixed organization: I work with people across a spectrum of duties I not only work for a sales person, i also work with Underwriters, escrow officers and Real Estate Agents and Builders I manage multiple relationships and communications
- Sales pipeline management: Sales / fulfillment process happens in stages and I have the experience at every stage from originating of a sale to the ultimate closing of it
- Problem solving: Collaborate with partners to look for new ways of handling a situation Strategize breaking down a problem into smaller parts and take action right away at the smaller tasks , while chipping away at the more complex problem For example a deadline is approaching and you haven't heard from a vendor or client, by working on the tasks you can control keeps the project or transaction moving forward positively while you work on ways to schedule an outreach for the task that are pending attention
- Knowledgeable and up to date on all FHA, VA, Non-conventional and conforming Guidelines
- Notary Public
- Proficient in Microsoft Dynamics CRM 365 System, CORE, Encompass Pointe, SMS Streamline, Wintrack, Equator, FAST, MS Word, Excel, Photoshop, & Outlook
- Comfortable dealing with multiple computer systems that are not always integrated
Timeline
Mortgage Assistant
Wells Fargo Bank Home Mortgage
08.2018 - Current
Senior Loan Processor
Wells Fargo Bank Home Mortgage
05.2016 - 08.2018
Loan Processor
Monarch Capital Home Loans
08.2014 - 05.2016
Bachelor of Arts - Liberal Studies, HealthScience
Cal State Fullerton
Certified Pilates Instructor -
Studio Du Corp
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