Alicia Elmore
Norfolk,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Associate
Dillards Dept Store
02.2023 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Stretching beyond assigned duties when needed for smooth business operations.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Sales Associate
Victoria Secret
01.2018 - 12.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2018
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Multitasking and Organization
- Customer Relations
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Typing Speed
- Data Entry
- Coordination
- Microsoft PowerPoint
- Data Collection
- Scheduling
- Medical terminology knowledge
- Documentation
- Keyboarding
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
UnitedHealthcare
04.2023 - Current
Customer Associate
Dillards Dept Store
02.2023 - Current
Sales Associate
Victoria Secret
01.2018 - 12.2020
High School Diploma -
Granby High School