Alicia Endres
San Antonio,TX
Summary
Organized professional offering versatile skills in project management, problem-solving, and collaboration. Industrious and meticulous with passion for streamlining processes to improve quality and productivity.
Overview
11
11
years of professional experience
Work History
Senior Administrative and Workflow Specialist
Delta Solutions & Strategies
12.2024 - Current
- Managed teams and delegated training and development.
- Liaised between clients and management to provide updated status reports.
- Communicated with team members to enforce deadlines and quality standards.
- Monitored project plans and challenges and proactively resolved obstacles.
- Partner with Project Managers and Delivery Leads to forecast capacity, manage demand and support effective resource allocation.
Executive Administrative Coordinator
BB&E
10.2023 - 12.2024
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Project Management Specialist
SAIC, Defense Health Account
06.2022 - 10.2023
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Efficiently managed multiple concurrent projects while maintaining a strong focus on quality control and client satisfaction.
- Support project management team with job cost tracking, budgeting, and reporting.
Program Manager, Physician Education
Randolph AFB, USAF Headquarters
06.2020 - 02.2022
- Reviewed 5,200+ application documents for accuracy.
- Rebuilt inventory program for 556 items of equipment.
- Provided individualized counseling for 500+ applicants.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Advise leadership, including project managers and subcontractors, to develop and maintain project schedules, budgets, and quality management standards.
NCOIC Commander Support Staff
National Security Agency, 531ST Intelligence Squad
06.2018 - 06.2020
- Arranged Logistics for 30+ Off-site events for approximately 350 employees.
- Managed and organized weekly staff meetings with six separate office managers.
- Trained eight employees in regulatory compliance requirements to promote conformity.
- Streamlined office processes for improved workflow and increased productivity.
- Direct daily operations of the process management, implementation of Objectives and Key Results (OKRs) for key reports, and oversee execution.
Outbound Assignments
Osan AFB, 51st Force Support Squadron
06.2017 - 06.2018
- Counseled 4K+ personnel by monitoring progress in line with their suspense.
- Conducted briefings educating 20+ members weekly on policies and procedures.
- Adaptable, performed as a Security Forces augmentee, provided escort security for 57 personnel.
- Spearheaded collaboration between multiple departments, facilitating smooth communication and coordination of resources.
- Facilitate communication between project managers, subcontractors, and clients to ensure alignment on project goals and technical specifications.
Commander Support Staff
Tinker AFB, 72nd Security Force Squadron
02.2014 - 06.2017
- Rebuilt 23 programs to eliminate redundancies and maximize efficiency.
- Awarded the Customer Service Award two years in a row, 2016 and 2017.
- Streamlined office processes for improved workflow and increased productivity.
- Define and document operational processes that are centrally executed versus those at the site level.
- Collaborate with project managers to develop budgets and timelines for project methodology.
Education
Bachelor of Science - Business Administration
Wayland Baptist University
12-2024
Associate in Applied Science - Human Resource Management
Community College of The Air Force
12-2020
Skills
- Cross-functional coordination
- Project coordination
- Data collection & research
- MS office applications
- Customer relations
- Teamwork and collaboration
Other
- Active Top Secret Security Clearance
- United States Air Force Veteran - Honorable Discharge
Timeline
Senior Administrative and Workflow Specialist
Delta Solutions & Strategies
12.2024 - Current
Executive Administrative Coordinator
BB&E
10.2023 - 12.2024
Project Management Specialist
SAIC, Defense Health Account
06.2022 - 10.2023
Program Manager, Physician Education
Randolph AFB, USAF Headquarters
06.2020 - 02.2022
NCOIC Commander Support Staff
National Security Agency, 531ST Intelligence Squad
06.2018 - 06.2020
Outbound Assignments
Osan AFB, 51st Force Support Squadron
06.2017 - 06.2018
Commander Support Staff
Tinker AFB, 72nd Security Force Squadron
02.2014 - 06.2017
Associate in Applied Science - Human Resource Management
Community College of The Air Force
Bachelor of Science - Business Administration
Wayland Baptist University
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