Alicia Engle
Eureka,MO
Summary
Dynamic KYC Operations Manager at Citi Bank with expertise in AML regulations and a proven track record in quality control and team leadership. Skilled in regulatory reporting and process improvement, I excel in training and mentoring teams to enhance compliance and operational efficiency. Committed to delivering exceptional results in high-pressure environments.
Overview
21
21
years of professional experience
Work History
KYC Operations Manager
Citi Bank
O’Fallon, USA
04.2021 - Current
- Led a diverse team across operations in the US and Costa Rica, ensuring effective collaboration and communication.
- Subject matter expertise in AML, EDD and KYC regulatory requirements
- Ensure local regulatory requirements are complete in CitiKYC
- Conducted thorough reviews of the process and ensured the quality and completeness of the CitiKYC record, adhering to all regulatory requirements during post-approval quality checks.
- Review of the due diligence activities performed by the CBSU Analysts, along with all supporting appendices
- Escalated, managed, and reported issues to appropriate stakeholders, ensuring full transparency in communications.
- Collaborated with team to complete essential tasks and responsibilities, ensuring alignment with operational goals.
- Demonstrated independence and strong organizational and time management skills, maintaining focus on detail and accuracy.
Risk Ops Intermediate Analyst 3
Citi Bank
, USA
08.2017 - 04.2021
- Train, Coach and mentor associates
- Subject matter expertise in AML, EDD and KYC regulatory requirements
- Responsible for confirming the completeness and accuracy of the CBSU KYC profiles
- Ensure local regulatory requirements are complete in CitiKYC
- Review of the due diligence activities performed by the CBSU Analysts, along with all supporting appendices
- Responsible for properly reviewing the process and confirming the quality and completeness of the CitiKYC record, taking into account all regulatory requirements.
- Maintained a strong level of independence and possess the ability to think on my feet, maintained excelled organizational and time management skills with a high focus and attention to details and accuracy.
AML Bank Operational Risk Officer
Citi Bank
, USA
05.2016 - 08.2017
- Peer review fellow associate’s work for quality according to Policy& procedures
- Train and mentor new hires once they have completed classroom training.
- Perform periodic reviews and material change events for clients with personal and business accounts to determine if they are involved in any money laundering, fraud, terrorist financing, or any other activity that could potentially put the bank at risk.
- Maintain/update client profiles to meet the Know Your Client (KYC) requirements
- Execute a full review on all clients banking activity including wires and transactions
- Perform review of clients using systems such as Lexis, Clear, and/or OFA compliant systems.
- Ensure all clients’ information is up to date to meet FED regulations and requirements.
Securities Operations Specialist III
Wells Fargo Advisors
St. Louis, USA
12.2014 - 05.2016
- Assist internal and external customers with estate documents, options and requirements
- Review & process documents for estate claims: Processes that require extensive knowledge of department’s functions, requirements and systems
- Service oriented while accurately processing documents/claims
- Customer service by acd line/high volume call center
Contract Associate
Wells Fargo Advisors
St. Louis, USA
04.2014 - 12.2014
- Securities Operations Specialist
- Executed operational tasks for complex securities and cash transitions, enhancing transaction accuracy.
- Facilitated account setups, ensuring accuracy and timeliness of client service.
- Reviewing and processing documents & processing restricted account requests
- Provided customer service and back office support, managing high-volume inquiries in a call center environment.
Outsourced Cash Vault Services Operations Analyst
Bank of America
St. Louis, USA
08.2012 - 07.2013
- Assisted the implementation of third party cash vault products and services across the enterprise
- Transitioned in-house cash vault operations to various third party suppliers
- Primarily responsible for daily vendor reconcilement, analysis, research of varied supplier problems
- Order processing and daily cash vault balancing
- Produced/processed daily orders
- Act as a liaison between customer(s) and the cash vault
- Providing customer Service while processing accurate orders and detailed problem solving with complex issues
Operations Support Lead Operations Representative
OAS
05.2011 - 08.2012
- Assisted in development and implementation of new department
- Issued 1099c’s to qualifying accounts per IRS guidelines
- Conducted extensive detailed research and resolution often using 'skip tracing' systems
- Customer service and operations
- Investigated disputes per customer’s request
- Assisted in writing procedures
- Identifying risk and procedural gaps
- Handled Incoming/Outgoing calls from Customer(s)
Lead Operations Representative
Reclamations Check/Fed Group
06.2007 - 05.2011
- Return payment of treasury checks that were negotiated after death
- Return payment of all unauthorized treasury checks
- Collections of funds from customer and US Treasury
- Conducted detailed research / Research and resolution
- Established relationships with US Treasury associates to resolve cases
- Customer service and operations
- Assisted in writing procedures
- Data Entry
Teller
Bank of America
St Louis, Missouri
05.2005 - 06.2007
- Processed customer transactions accurately and efficiently.
- Used communication and technical skills to conduct financial transactions
- Engaged with customers to strengthen relationships and expand customer base
- Assisted customers with account inquiries and service requests.
- Balanced cash drawer and maintained accurate records daily.
- Oversaw sales of financial products, emphasizing credit cards and certificates of deposits to meet customer needs
- Advocated for bank products and services to increase customer satisfaction
Education
MBA -
University of Phoenix
01-2010
BS - Criminal Justice
University of Phoenix
01-2008
Skills
- KYC compliance
- AML regulations
- Regulatory reporting
- Risk assessment
- Data analysis
- Process improvement
- Quality control
- Customer relationship management
- Team leadership
- Training and mentoring
- Problem solving
- Effective communication
Timeline
KYC Operations Manager
Citi Bank
04.2021 - Current
Risk Ops Intermediate Analyst 3
Citi Bank
08.2017 - 04.2021
AML Bank Operational Risk Officer
Citi Bank
05.2016 - 08.2017
Securities Operations Specialist III
Wells Fargo Advisors
12.2014 - 05.2016
Contract Associate
Wells Fargo Advisors
04.2014 - 12.2014
Outsourced Cash Vault Services Operations Analyst
Bank of America
08.2012 - 07.2013
Operations Support Lead Operations Representative
OAS
05.2011 - 08.2012
Lead Operations Representative
Reclamations Check/Fed Group
06.2007 - 05.2011
Teller
Bank of America
05.2005 - 06.2007
MBA -
University of Phoenix
BS - Criminal Justice
University of Phoenix