Alicia Espinoza
Evans,CO
Summary
Motivated Professional with strong customer service and communication skills. Engaged with customers to provide prompt assistance and maintain satisfaction, contributing to a positive dining experience. Committed to effective teamwork and reliability in fast-paced environments.
Overview
2
2
years of professional experience
Work History
King Soopers
Kroger Co. 034
Greeley, CO
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
KFC Team Member
Yum! Brands Inc.
Greeley, CO
05.2024 - 02.2025
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth operation during peak hours.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Followed safety and sanitation guidelines consistently to uphold food quality standards.
- Participated in training sessions to enhance product knowledge and operational efficiency.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Northridge High School
Greeley, COSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- POS systems
- Staff training
- ID verification
Accomplishments
- Trained and mentored 4 employees.
- Fast Scanning Rates Consistently meeting or exceeding the company goal of 29+ items per minute well maintaining accuracy.
- Efficient Payment Processing: Expertly handling diverse payment methods, including cash, credit/debit, SNAP EBT, WIC, and complex digital coupon, ensuring smooth transactions.
- Attendance Record: Maintaining an exceptional attendance record, often 99% or higher. I show dedication and reliability
- Resolving complaints: Handling difficult customer issues or complaints with patience and professionalism, turning negative experiences into positive ones.
Languages
English
Timeline
King Soopers
Kroger Co. 034
03.2025 - Current
KFC Team Member
Yum! Brands Inc.
05.2024 - 02.2025
High School Diploma -
Northridge High School