Alicia Esqueda
Gardena,CA
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Night Auditor
Hilton Graden INN
Redondo Beach, CA
05.2022 - Current
- Greeted visitors to provide information and direct to appropriate personnel.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Handled sensitive information in a confidential manner.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Compiled and prepared reports and documents as requested.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled incoming and outgoing mail and packages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Maintained a secure environment for the protection of guests' property and assets.
- Arranged tours, taxis or restaurant reservations for customers.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Prepared detailed audit reports at the end of each shift.
Bookkeeping Assistant
Little Caesars
Los Angeles, CA
06.2022 - 02.2023
- Coordinated with external auditors to facilitate annual auditing process.
- Streamlined transactions using automation systems to process payments and invoices.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Assessed estimated income, expenses and historical budgets to coordinate budget information.
- Produced reliable reports by checking financial statements for accuracy.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Managed daily financial transactions including accounts payable and receivable, and general ledger entries.
- Maintained sales records with payment details and invoices.
- Assisted in the development and maintenance of financial databases and software systems.
- Utilized accounting software to record, store, and analyze financial data.
- Assisted in the preparation of monthly financial reports including balance sheets and income statements.
- Received and recorded cash, checks and transfers.
- Processed employee expense reimbursements according to company policies.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Assisted in the preparation of budget forecasts and monitored budget variances.
- Classified and summarized financial data to compile and enter in financial records
- Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
Manager
Little Caesars Pizza
Los Angeles, CA
03.2015 - 02.2023
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined communication channels, improving information flow and decision-making speed.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Barista
Starbucks
Los Angeles, CA
06.2019 - 09.2022
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Operated cash registers to process customer payments.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked brewing equipment for proper functionality.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created complex, hand-crafted beverages based upon customer preferences.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Bachelor of Science - Civil Engineering
Cal State University Los Angeles
Los Angeles, CA05-2023
Skills
- Sensitive information handling
- Spreadsheet tracking
- Mail distribution
- Departmental support
- Correspondence typing
- Time management
- Office organization
- Technical support
- Hospitality services
- Strategic planning
- Oral and writing communication
- Problem-solving skills
Certification
Driver Licenses
Languages
Spanish
Professional
Accomplishments
- Breaking Recorded Sales
Timeline
Bookkeeping Assistant
Little Caesars
06.2022 - 02.2023
Front Desk Receptionist/Night Auditor
Hilton Graden INN
05.2022 - Current
Barista
Starbucks
06.2019 - 09.2022
Manager
Little Caesars Pizza
03.2015 - 02.2023
Driver Licenses
Bachelor of Science - Civil Engineering
Cal State University Los Angeles
Similar Profiles
Leonardo GranadoLeonardo Granado
Head Housekeeping Supervisor at Hilton Graden InnHead Housekeeping Supervisor at Hilton Graden Inn
Ramiz MehrabiRamiz Mehrabi
Housekeeper at Hilton Graden InnHousekeeper at Hilton Graden Inn
Nitish SrivastavaNitish Srivastava
Front Office Executive at Hilton and Hilton Garden InnFront Office Executive at Hilton and Hilton Garden Inn