Alicia Estrella
West Palm Beach,FL
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VP of Contents and Operations
Regency DRT
04.2015 - Current
- Reviewed and submitted all final estimates to carriers
- Work with owners of company to maintain cost
- Work on collection with open receivables
- Coordinated all Classes held in facility
- Oversee overall financial management, planning, systems and controls
- Management of budget in coordination with the Owners
- Payroll management, including tabulation of accrued employee benefits
- Supervise and coach office manager(s) on a weekly basis
- Develop and manage annual budget
- Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties
- Prepare annual audit and act a liaison with all outside vendor
- Prepared Xactimate estimates for EMS, Mold, Smoke Remediation services, content and Repair estimates
- Acted as liaison between management and adjusters to negotiate estimates presented for payments
- Work with insured from start of loss to end of loss
- Acted as first responder to new losses –met with insured's, general contractors and field adjusters to assess loss and execute a plan for rebuild
- Communicate with desk and field adjusters and or public adjusters on progress of loss
- Worked assigned job from start to finish to aid the insured/clients timeframe for completion
- Collected all open receivables
- Manage KPI for each job for profitability
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
- Played a pivotal role in the development of corporate social responsibility programs, enhancing company reputation and fostering positive relationships with stakeholders.
- Manage branch operations for each division for COGS
Operations Manager
Only Contents
01.2012 - 04.2015
- Reviewed and submitted all final estimates to carriers
- Work with owners of company to maintain cost
- Work on collection with open receivables
- Coordinated all Classes held in facility
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
- Oversee overall financial management, planning, systems and controls
- Management of budget in coordination with the Owners
- Payroll management, including tabulation of accrued employee benefits
- Supervise and coach office manager(s) on a weekly basis
- Develop and manage annual budget
- Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties
- Prepare annual audit and act a liaison with all outside vendor.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
National Project Manager
Only Contents
01.2012 - 04.2015
- Communicate with desk adjusters and or public adjusters on progress of loss
- Managed 10-15 field personnel to coordinate pack outs and pack back of personal property while keeping with timelines on local jobs
- Managed 20-30 field personnel to coordinate pack outs and pack back of personal property while keeping with timelines on National Losses coordinate travel arrangements
- Maintained content book for proper documentation to aid in providing all details to estimator along with quality control for all trades involved in loss
- Completed inventory control forms for internal purposes- Vault Management.
- Ensured client satisfaction by maintaining open lines of communication and addressing concerns promptly.
Estimator
- 03.2015
- Prepared Xactimate estimates for water emergency services and content estimates
- Acted as liaison between management and adjusters to negotiate estimates presented for payments
- Work with insured from start of loss to end of loss
- Acted as first responder to new losses –met with insured's, general contractors and field adjusters to assess loss and execute a plan for rebuild
- Communicate with desk adjusters and or public adjusters on progress of loss
- Worked assigned job from start to finish to aid the insured/clients timeframe for completion
- Collected all open receivables
- Pursued new potential sales lead worked alongside sales marketing agents.
Administrative Assistant Insurance Services Construction
12.2011 - 01.2012
- Multi line phone system
- Prepared weekly payroll
- Human resources
- Maintained all paperwork necessary for all new hires
- Act as a liaison between customer/insured to meet customers' expectations for timelines for reconstruction
- Worked closely with all levels of management
- Prepared marketing reports and maintained daily productivity sheets for management
- Meet with potential candidates to insure qualifications for positions
- Quality Assurance- completed monthly call to insured to ensure client satisfaction
- Coordinate phone tree for after hour's emergency services
- Coordinate travel arrangements for management and or team field personnel.
Sales Manager
Advanced Communications Group
10.2008 - 12.2011
- Maintained daily and weekly timesheets
- Responsible for hiring new recruits/candidates
- Responsible for training new hires and grooming candidates for different positions
- Worked with all level(s) of management to ensure productivity and goals
- Coordinate daily goals for representatives
- Ensure quality assurance on all inbound and outbound calls for representatives
- Manage all aspects for 10-15 representatives (daily and monthly sales goals)
- Coordinate new sales techniques with management.
Education
Bachelor of Arts -
St. John's University
New York, NY01.2002
Skills
- Microsoft office 365 Word, Excel ,Teams
- Access Cloud
- Xactimate 283
- Symbility
- Dash
- Alacrity
- Strategic Planning
- Operational leadership
- Business Development
- Office Management
- Operational management
- Project Management
- Client Relationship Building
- Policies and Procedures
- Process Improvement
Business Cell
561-701-5641
Personal Cell
516-581-8832
Certification
- IICRC Certified - WTR
- IICRC Certified - FRST
- IICRC Certified - CPT
- IICRC Certified - AMRT
Languages
Spanish
Limited Working
Timeline
VP of Contents and Operations
Regency DRT
04.2015 - Current
Operations Manager
Only Contents
01.2012 - 04.2015
National Project Manager
Only Contents
01.2012 - 04.2015
Administrative Assistant Insurance Services Construction
12.2011 - 01.2012
Sales Manager
Advanced Communications Group
10.2008 - 12.2011
Estimator
- 03.2015
Bachelor of Arts -
St. John's University
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