Alicia Bongiorno
Oakley,CA
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in customer service, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
3
3
years of professional experience
Work History
Waitress
Diggers Diner
10.2022 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Wedding Coordinator
Eventfully Yours
02.2020 - 11.2022
- Oversaw setup and breakdown of wedding decorations and supplies.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Scheduled appointments with potential clients to discuss wedding plans.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Supervised personnel and directed in wedding task administration and completion.
Venue Manager
Gather
12.2021 - 07.2022
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Receptionist Clerk
Chairs For Affairs Party Rentals
04.2021 - 12.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Barista
Starbuck Coffee
02.2020 - 04.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Liberty High School
Brentwood, CAAssociate of Arts - American Sign Language
Los Medanos College
Pittsburg, CA05.2025
Skills
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- Excellent written and verbal communication skills
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
Timeline
Waitress
Diggers Diner
10.2022 - 08.2023
Venue Manager
Gather
12.2021 - 07.2022
Receptionist Clerk
Chairs For Affairs Party Rentals
04.2021 - 12.2021
Wedding Coordinator
Eventfully Yours
02.2020 - 11.2022
Barista
Starbuck Coffee
02.2020 - 04.2021
High School Diploma -
Liberty High School
Associate of Arts - American Sign Language
Los Medanos College