Alicia Evans
Fort Worth,Texas
Summary
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software. Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Dallas Area Rapid Transit, Dart
Dallas, TX
07.2021 - 12.2023
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
Executive Administrative Assistant
Medi Analytics
las Colinas, tx
04.2021 - 10.2021
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Renewals Account Manager
High Profile
03.2018 - 07.2018
- Increased customer retention by developing and implementing strategic account management plans.
- Strengthened client relationships through regular communication and follow-up on renewal opportunities.
- Developed strong rapport with clients by understanding their business needs, fostering long-term partnerships for mutual success.
- Negotiated contract terms during the renewals process, securing favorable conditions for both parties involved.
- Coordinated closely with finance teams when dealing with invoicing and payment issues, ensuring a seamless experience for the client.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
Marketing Assistant
Forterra Pipe And Precast
08.2016 - 02.2017
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Expanded market share with well-executed competitor analysis studies informing strategic business decisions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Updated spreadsheets with statistical, financial and non-financial information.
Scheduling Coordinator
Educate Simplify
04.2012 - 01.2016
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Created and distributed agendas and other materials for scheduled meetings.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
Education
Business Administration
El Camino College
Torrance, CASkills
- Emergency procedures
- Safe driving
- Vehicle inspection
- Equipment maintenance
- Customer service
- Effective communication
- Record keeping
- Stress management
- Adaptive decision-making
- Public relations
- Conflict resolution
- Time management
- Professional demeanor
Certification
- Texas All Lines Adjusters License, State Farm
- Oklahoma All Lines Adjusters License - State Farm
- Arkansas All Lines Adjusters License- State Farm
Timeline
Transit Bus Operator
Dallas Area Rapid Transit, Dart
07.2021 - 12.2023
Executive Administrative Assistant
Medi Analytics
04.2021 - 10.2021
Renewals Account Manager
High Profile
03.2018 - 07.2018
Marketing Assistant
Forterra Pipe And Precast
08.2016 - 02.2017
Scheduling Coordinator
Educate Simplify
04.2012 - 01.2016
Business Administration
El Camino College