Alicia Evans
Reno,NV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Hairstylist
Midtown Curls Salon
01.2017 - Current
- Participated in promotional events within the community resulting in increased visibility for the salon among potential new clients.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Boosted customer loyalty by offering tailored recommendations on hair care products and at-home maintenance techniques.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Stayed up-to-date on current industry trends by attending workshops, trade shows, and continuing education courses.
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Administrative Assitant
Delta Managed Solutions
01.2015 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Front Desk
Deeda Salon
01.2010 - 01.2015
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
- Updated customer records and maintained accurate client information.
- Learned details of types of treatments and procedures in order to answer questions from salon guests.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Pinney Insurance
01.2008 - 01.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Associate of Arts - Psychology
Truckee Meadows Community College
12.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Mail distribution
- Multi-line phone proficiency
- Client Relations
- Prioritization
- Meticulous attention to detail
- Professional and mature
Timeline
Hairstylist
Midtown Curls Salon
01.2017 - Current
Administrative Assitant
Delta Managed Solutions
01.2015 - 01.2017
Front Desk
Deeda Salon
01.2010 - 01.2015
Receptionist
Pinney Insurance
01.2008 - 01.2010
Associate of Arts - Psychology
Truckee Meadows Community College
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